Patient Access Specialist
Cox Medical Center
- Connected with insurance companies to verify details and process billing
- Collected and secured cash payments for patients' co-payments and additional financial obligations
- Registered patients, routed documentation, and escorted individuals to procedure locations
- Screened calls from patients and loved ones to help callers reach correct extensions
- Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices
- Obtained and accurately entered demographic, clinical, and financial data into computer system
- Reviewed financial needs of patient and made referrals to appropriate federal, state, or county assistance agencies
- Answered telephone promptly and politely provided information and assistance
- Verified if patient received prior services at facility and provided each with required paperwork to complete and verify information for new appointments
- Resolved issues that could affect care progression by ensuring the flow of information and solving problems
- Attended on-going training and professional development courses to become aware of new developments in healthcare
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Prepared patient identification band and completed admissions papers.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
