Shannon Van Hesteren
Bucyrus,OH
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Leader
Staff Management SMX
Crestline, Ohio
10.2016 - 10.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Key Holder
Dollar General Market
Bucyrus, Ohio
03.2021 - 10.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Tracked stock movement to ensure availability of merchandise for customers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Inspected physical condition of store premises to identify any maintenance issues.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Adhered to all local laws governing retail operations including security requirements.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
Molder Operator
Bridgestone Americas
Upper Sandusky, Ohio
04.2019 - 01.2021
- Adjust machine settings as needed to maintain product quality.
- Troubleshoot issues related to the operation of molds, machines and auxiliary equipment.
- Inspect finished products for defects or inconsistencies according to established guidelines.
- Ensure that safety protocols are followed at all times during production processes.
- Maintain accurate records of production activities including quantity produced and time spent on tasks.
- Identify areas for improvement within the molding process and suggest changes as necessary.
- Clean molds, machines and other related equipment after use according to established procedures.
- Load raw materials into hoppers prior to beginning production runs.
- Collaborate with other departments such as Quality Control and Maintenance to resolve any issues that arise during production runs.
- Communicate with supervisors regarding any problems or issues encountered during the course of a shift.
- Assist in training new employees on proper techniques for operating molds, machines and auxiliary equipment.
- Ensure that work area is kept clean throughout shifts.
- Follow standard operating procedures when handling hazardous materials.
- Check calibration of temperature gauges before starting each run.
- Comply with all applicable safety regulations while performing job duties.
- Adhere to all company policies concerning attendance and punctuality.
Education
High School Diploma -
Pickens County High
Reform, AL05-2003
Skills
- Overtime Management
- Documentation And Reporting
- Work Planning
- Cash Handling
- Client Service
- Employee Evaluation
- Team Supervision
- Coaching
- Complaint resolution
- Mentoring
- Quality Improvement
- Safety
- Team motivation
- Giving Constructive Feedback
- SOP Adherence
- Sales expertise
- Safety processes and procedures
- Onboarding and Orientation
- Problem-Solving
- Issue Resolution
- Team Check-Ins
- Attention to Detail
- Staff Training
- Staff education and training
- Team assessment
- Leadership
- Teamwork and Collaboration
- People Management
- Performance Improvement
- Conflict Resolution
Affiliations
- I am a busy mom to a busy 5 yr old little boy who is active in school and all kids of sports.
Timeline
Key Holder
Dollar General Market
03.2021 - 10.2023
Molder Operator
Bridgestone Americas
04.2019 - 01.2021
Team Leader
Staff Management SMX
10.2016 - 10.2024
High School Diploma -
Pickens County High
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