Shannon Van Horn
Edmonds
Summary
Adept at steering small business operations to success, I excelled as General Manager/Owner at Art Of The Table, enhancing customer satisfaction and repeat business through innovative management and genuine hospitality. My leadership fostered a team-oriented environment, while my expertise in food ensured top-notch service quality.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
Work History
General Manager/Owner
Art Of The Table
10.2012 - 01.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Baker
Portage Bay Cafe
01.2012 - 07.2014
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Sous Chef
Elemental At Gasworks
07.2009 - 10.2012
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Worked 1x1 with Chef in a two person kitchen.
Education
Associate of Arts - Culinary Arts
Inland Northwest Culinary Academy
Spokane, WA06-2008
Skills
- Leadership and team building
- Small business operations
- Food safety and sanitation
- Problem resolution
- Business management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
Timeline
General Manager/Owner
Art Of The Table
10.2012 - 01.2025
Baker
Portage Bay Cafe
01.2012 - 07.2014
Sous Chef
Elemental At Gasworks
07.2009 - 10.2012
Associate of Arts - Culinary Arts
Inland Northwest Culinary Academy
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