Shannon Van Horne
Waddell,AZ
Summary
Achieved notable customer satisfaction and minimized financial risks at Progressive Insurance Claims through adept claim handling and fraud investigations. Excelled in enhancing sales floor efficiency and team morale at Target. Skilled in data entry and active listening, demonstrating a keen attention to detail and investigative prowess.
Overview
8
8
years of professional experience
Work History
Fire and Theft Representative
Progressive Insurance Claims
12.2017 - 12.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Demonstrated efficiency in assessing each claim and creating a strategy to verify the facts of loss reported.
- Completed each claim investigation proficiently and worked closely with special investigations team when needed.
- Analyzed team data and communicated trends to co-workers on a weekly basis.
- Member of the work environment team to organize group activities and team building events.
Claims Generalist Associate
Progressive Insurance Claims
09.2015 - 12.2017
- Assisted in the development of internal controls and guidelines to ensure compliance with industry regulations and company policies related to claims handling practices.
- Minimized financial risks for the company by conducting in-depth investigations of potentially fraudulent claims.
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documents submitted for each case.
- Maintained detailed records of claims activities, facilitating accurate reporting and analysis of department performance metrics.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim submissions.
Executive Team Leader, Sales Floor
Target
05.2014 - 08.2015
- Collaborated with cross-functional teams to develop and execute promotional events, driving increased foot traffic and sales revenue.
- Assisted in recruiting top talent creating a strong workforce aligned with company goals.
- Evaluated competitors'' practices periodically to stay informed about industry trends adjusting our strategy accordingly for continued success.
- Increased sales floor efficiency by implementing strategic merchandising plans and store layouts.
- Boosted employee morale through recognition programs that celebrated top performers'' achievements regularly.
Education
Bachelor of Science - Business Administration And Management
Nichols College
Dudley05.2014
Skills
- Customer Support
- Data Entry Proficiency
- Attention to Detail
- Active Listening
- Interview Skills
- Investigating Skills
Timeline
Fire and Theft Representative
Progressive Insurance Claims
12.2017 - 12.2021
Claims Generalist Associate
Progressive Insurance Claims
09.2015 - 12.2017
Executive Team Leader, Sales Floor
Target
05.2014 - 08.2015
Bachelor of Science - Business Administration And Management
Nichols College
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