Shannon VanVorst
Creswell
Summary
Dependable program manager with a proven track record in crisis leadership, effective communication, and compassionate care. Skilled in staff training and policy development to enhance service delivery and client satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Genice Brown
07.2025 - Current
- Provided personal care services, assisting clients with daily living activities and mobility support.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored and documented clients' health status, reporting changes to nursing staff promptly.
- Trained new caregivers on best practices for patient care and safety protocols.
- Assisted clients in medication management, ensuring adherence to prescribed regimens and schedules.
Program Manager
Albertina Kerr Centers
09.2016 - 08.2025
- Led cross-functional teams to develop and implement program strategies aligning with organizational goals.
- Managed program budgets, ensuring optimal resource allocation and financial compliance.
- Oversaw the execution of service delivery initiatives, enhancing client satisfaction and support outcomes.
- Developed training programs for staff, fostering professional growth and improving service quality.
- Assisted in developing program documentation and reports for project tracking.
- Organized meetings and workshops to continue education and training to support our team members to achieve and be successful for ability to grow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dsp Worker
Albertina Kerr Centers
03.1997 - 07.2020
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Analyzed feedback from clients to drive improvements in service delivery protocols.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Trained new staff on operational procedures and workplace safety protocols.
- Followed instructions and procedures to complete assigned tasks.
Education
High School Diploma -
Tigard High
Tigard, OR06-1988
Skills
Team player with ability to lead, when things are in crisis or high needs situations
Very dependable and hard working
Scheduling and monitoring staff call outs and attendance
Creating and monitoring policy and procedures to maintain clients safety and health while meeting there daily goals and helping clients be successful in building skills
Training staff on State level requirements,Documentation,Med management and passing,environmental needs and requirements
Financial tracking and disbursement
Financial guidance or monitoring for clients
Work with team members by having clear communication and following through with expectations
I am very companionate and dedicated to provide the best care I can to help our team and clients succeed
Certification
- CPR.Infant,child.adult (Current)
- OIS (Current)
- Medication management
Timeline
Home Health Caregiver
Genice Brown
07.2025 - Current
Program Manager
Albertina Kerr Centers
09.2016 - 08.2025
Dsp Worker
Albertina Kerr Centers
03.1997 - 07.2020
High School Diploma -
Tigard High