Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Veal

Toledo,OH

Summary

Results-driven professional with extensive experience at Sofo Foods, excelling in data entry and billing accuracy. Proven ability to enhance team productivity and customer satisfaction through effective communication and meticulous attention to detail. Skilled in invoice processing and committed to maintaining high standards of professionalism and ethics in fast-paced environments.

Overview

2022
2022
years of professional experience

Work History

Billing Clerk

Sofo Foods
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Generated daily, weekly and monthly reports for billing department.
  • Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Enhanced team productivity by training new staff on billing software and procedures.
  • Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
  • Used data entry skills to accurately document and input statements.
  • Generated monthly billing and posting reports for management review.

Order Selector

Sofo Foods
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Store Manager

Butch and Denny's Bait and Tackle
04.2017 - 09.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Production Associate

Sunrise Windows
01.2016 - 03.2016
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assembled products according to changing daily work orders and specific customer needs.

Education

General Studies

Anthony Wayne
Whitehouse, OH
06.2003

High School Diploma -

Penta County Vocational
Perrysburg, OH
06.2003

Skills

  • Data entry
  • Data entry proficiency
  • Invoice processing
  • Customer service
  • Accuracy and precision
  • Spreadsheet management
  • Deadline oriented
  • Professionalism and ethics
  • Billing statement management
  • Billing and invoicing
  • Paperwork and documentation

Timeline

Store Manager

Butch and Denny's Bait and Tackle
04.2017 - 09.2021

Production Associate

Sunrise Windows
01.2016 - 03.2016

Billing Clerk

Sofo Foods

Order Selector

Sofo Foods

General Studies

Anthony Wayne

High School Diploma -

Penta County Vocational

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