Shannon Velmont
Wonder Lake,IL
Summary
Dynamic manager with a proven track record at Wingstop, excelling in customer service and cash handling. Enhanced operational efficiency by resolving disputes swiftly and training staff effectively. Recognized for adaptability and professionalism, consistently ensuring high-quality service delivery and maintaining a safe environment for both employees and patrons.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
11
11
years of professional experience
Work History
Manager/Assistant Manager
Wingstop
04.2022 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed and maintained relationships with customers and suppliers through account development.
Production Lead
Fabrik Molded Plastics
06.2013 - 12.2018
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Monitored workers on site during production activities for safety procedures compliance.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
Skills
- Customer service
- Shift scheduling
- Multitasking
- Staff training
- Adaptability and flexibility
- Cash handling
- Professionalism and courtesy
Timeline
Manager/Assistant Manager
Wingstop
04.2022 - 04.2024
Production Lead
Fabrik Molded Plastics
06.2013 - 12.2018
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