Shannon Ventura
Arlington,TX
Summary
Dedicated office assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Front Office Coordinator
Therapy Excellence Physical Therapy
2023.04 - Current
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
Independent Contractor
Self-Employed
2020.09 - 2023.04
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
Family Engagement Liaison
Arlington Independent School District
2018.08 - 2020.08
- Acted as the liaison to facilitate communication between school administration and families, promoting positive relationships built on trust..
- Coordinated events and meetings with families and teachers to better understand needs and address academic concerns.
- Created and managed project plans, timelines and budgets.
- Assisted in creating a safe and nurturing learning environment that promoted emotional well-being and academic growth for all students.
Community Health Worker
JPS Health Network
2017.03 - 2018.07
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by facilitating training classes and participating in community health fairs providing informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Front Office Assistant
Simtek, Inc.
2008.09 - 2017.02
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls and faxes.
- Coordinated with human resources department to handle payroll and personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions recorded deposit, reconcile monthly bank accounts and track expenses.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Coordinated events logistics including venue selection, catering arrangements, invitations distribution, registration tracking, facilitating equipment setup for successful company functions
Education
Certified Community Health Worker -
Community Health Training Institute
Fort Worth, TX03.2017
High School Diploma -
Honors Academy
Fort Worth, TX06.2004
Skills
- Attention to Detail
- Customer Service
- Administrative Support
- Microsoft Office
- Google Workspace
- Filing and Data Archiving
- Office Organization
- Relationship Building
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Decision-Making
- Listening Skills
Timeline
Front Office Coordinator
Therapy Excellence Physical Therapy
2023.04 - Current
Independent Contractor
Self-Employed
2020.09 - 2023.04
Family Engagement Liaison
Arlington Independent School District
2018.08 - 2020.08
Community Health Worker
JPS Health Network
2017.03 - 2018.07
Front Office Assistant
Simtek, Inc.
2008.09 - 2017.02
Certified Community Health Worker -
Community Health Training Institute
High School Diploma -
Honors Academy
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