Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shannon Villasenor

Romulus,MI

Summary

Passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others. Experienced in icing, decorating, packaging, labeling and pricing bakery products. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

29
29
years of professional experience

Work History

Head Cake Decorator

Whole Foods Market Inc
Ann Arbor, MI
11.2018 - 12.2023
  • Developed strategies to increase sales of decorated cakes within the bakery.
  • Combined ingredients by hand and with electric mixing equipment.
  • Provided guidance and support when necessary during busy periods.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Assisted other decorators in specialized designs.
  • Maintained inventory of cake decorations, icing, and other supplies.
  • Monitored staff performance to ensure efficient production of decorated cakes.
  • Ensured compliance with food safety regulations while preparing decorated cakes.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Developed creative designs for cakes based on customer specifications.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Produced frostings and creams for cakes and other edibles.
  • Troubleshot any problems that arose during the creation process of a cake.
  • Met with customers to discuss needed bakery items and take orders.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Performed inventory and ordered more supplied and ingredients.
  • Inspected all bakery products and removed any found to possess defects.
  • Finished baked goods with glazes, icings and other toppings.
  • Trained new bakers on decoration processes.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Participated in events such as weddings, birthdays, anniversaries.
  • Designed cakes and cake decorations for weddings, baby showers, birthdays,anniversaries, retirements, baptisms, and graduations.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Ensured all cakes met quality standards prior to delivery or pickup.
  • Assisted customers in selecting appropriate decorations for their cakes.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.

Cake and Cookie Baker and Decorator

Chocolette Desgins
Ann Arbor, MICHIGAN
12.2017 - 02.2019
  • Combined ingredients by hand and with electric mixing equipment.
  • Researched new recipes and ingredients used in creating unique cake flavors.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Assisted other decorators in specialized designs.
  • Ensured compliance with food safety regulations while preparing decorated cakes.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Produced frostings and creams for cakes and other edibles.
  • Blended ingredients and mixed dough, following recipes.
  • Finished baked goods with glazes, icings and other toppings.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Participated in events such as weddings, birthdays, anniversaries.
  • Designed cakes and cake decorations for Weddings and birthdays and fund -raisers.

Manager

Cottage inn pizza
DEARBORN, Michigan (MI)
02.2016 - 08.2017
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Monitored quality assurance standards for all products served.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Resolved customer complaints in a timely manner.
  • Adhered to company food, safety, quality and sanitation policies.
  • Ensured compliance with food safety regulations.
  • Served customers by phone to take orders and answer product or service questions.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
  • Trained new employees to perform duties.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained cleanliness of restaurant according to health code regulations.

Waitress

Buddyspizza
Dearborn, MI
05.1995 - 11.2015
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Took orders from patrons accurately and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked shelves with supplies such as utensils, cups, glasses.
  • Brought food and beverages to tables in a timely manner.
  • Provided excellent customer service to ensure repeat customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Collected tickets and followed proper cash-handling procedures.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Bussed tables as needed during peak hours.
  • Suggested additional items to customers based on their preferences and needs.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Trainer

Education

French Business

Eastern Michigan University
Ypsilanti, MI

Skills

  • Food Production
  • Knowledge of Raw Materials
  • Custom Orders
  • Cupcake Finishing Touches
  • Standardized Recipe Proficiency
  • Cake Design
  • Kitchen Sanitization

Affiliations

I am also a Girl Scout Leader to 15 girls aged 6-12 years old. I have done this for 8 years so far. I help teach manners and money management and life skills to these girls as we earn badges for all our hard work, by doing fun activities to help them learn these life lessons.

References

References available upon request.

Timeline

Head Cake Decorator

Whole Foods Market Inc
11.2018 - 12.2023

Cake and Cookie Baker and Decorator

Chocolette Desgins
12.2017 - 02.2019

Manager

Cottage inn pizza
02.2016 - 08.2017

Waitress

Buddyspizza
05.1995 - 11.2015

French Business

Eastern Michigan University
Shannon Villasenor