Shannon Visin
Sales Operations & Enablement Leader
Santa Barbara,CA
Summary
Dynamic Sales Enablement and Operations Leader with 8+ years of success streamlining sales processes, elevating team performance, and delivering sustained revenue growth. Recognized for driving double-digit sales increases and cutting operational downtime through strategic leadership, workflow optimization, and the adoption of innovative sales technologies that expand market reach, increase productivity, and strengthen customer engagement.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Sales Operations Specialist
Yardi
06.2024 - Current
- Improved onboarding strategy, closing resource gaps and enhancing content delivery, resulting in a 25% faster new hire ramp-up.
- Designed and delivered training programs that increased new hire productivity by 30% within the first 90 days.
- Created high-impact enablement content using Camtasia and WellSaid Audio, boosting engagement and knowledge retention by 40%.
- Tracked and analyzed onboarding performance metrics, delivering insights to senior leadership that influenced strategic planning and resource allocation.
Manager, Sales Systems & Support
Appfolio
01.2021 - 11.2023
- Revamped training programs, increasing sales team tech proficiency by 20% and boosting overall productivity by 15%.
- Implemented MEDDIC methodology within Salesforce, enhancing field sales qualification and performance.
- Acted as subject matter expert (SME) for Salesforce and Ambition integrations, ensuring smooth adoption and user alignment.
- Optimized Highspot engagement rules and sales guidelines, streamlining processes and improving content accessibility.
- Reduced downtime by 30% by rapidly resolving technical issues, increasing efficiency across the sales organization.
Manager, Technical Sales
Appfolio
11.2019 - 01.2021
- Drove 25% sales growth by aligning strategy with customer education initiatives.
- Reduced sales cycle time via in-house technical sales training, improving team performance by 20%.
- Collaborated with Account Management to oversee 750 units and execute strategic sales plans.
Manager, Sales Operations
Curvature
03.2018 - 08.2019
- Improved operational efficiency by 25% by implementing a support ticket prioritization system, reducing response times and backlog.
- Led performance evaluations and coaching initiatives, resulting in a 20% increase in team productivity and more effective resource allocation.
- Facilitated cross-functional collaboration across Sales, Logistics, Supply Chain, and Finance, improving project turnaround time by 15%.
- Developed and presented monthly performance reports to senior management, providing actionable insights that drove 10% improvement in key operational KPIs.
Associate Manager, Sales Operations
Curvature
02.2016 - 03.2018
- Reduced operational costs by 25% through workflow redesign.
- Boosted productivity of 22 Transaction Coordinators via targeted performance assessments.
- Facilitated the development of staff by providing training, coaching, and feedback.
Training and Development Supervisor
Curvature
04.2015 - 01.2016
- Enhanced cross-departmental communication by establishing consistent global administrative practices.
- Reduced administrative errors by 25% through a revamped operations manual.
- Developed comprehensive training programs to enhance skills and accelerate onboarding.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZ 05.2001 - 05.2005
No Degree - Business Management
University of Sydney
Sydney, Australia 05.2001 - 05.2005
Skills
Sales reporting
undefinedTimeline
Sales Operations Specialist
Yardi
06.2024 - Current
Manager, Sales Systems & Support
Appfolio
01.2021 - 11.2023
Manager, Technical Sales
Appfolio
11.2019 - 01.2021
Manager, Sales Operations
Curvature
03.2018 - 08.2019
Associate Manager, Sales Operations
Curvature
02.2016 - 03.2018
Training and Development Supervisor
Curvature
04.2015 - 01.2016
Bachelor of Science - Business Management
Arizona State University
05.2001 - 05.2005
No Degree - Business Management
University of Sydney
05.2001 - 05.2005
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