Experienced Sales Operations & Enablement Manager skilled in driving sales process improvements, boosting team productivity, and integrating technology. Passionate about developing sales strategies that align with customer needs for growth & adoption. Proficient in leading sales tech initiatives & executing comprehensive sales training programs.
Hi, I’m
Shannon Visin
Santa Barbara,CA
Summary
Overview
9
years of professional experience
Work History
Appfolio
Manager, Sales, Systems & Support
01.2021 - 11.2023
Job overview
- Implemented MEDDIC in Salesforce, boosting performance of 15 Field Sales Reps.
- Enhanced system performance by identifying and resolving complex technical issues.
- Streamlined support processes for increased efficiency and faster resolution times.
- Supported integration of new technologies into existing systems
- Spearheaded integration of Salesloft and Ambition in sales tech initiatives as SME.
- Enhanced engagement rules, sales guidelines, and collateral upkeep on Highspot platform.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Initiated process improvements, resulting in increased productivity and reduced operational costs.
- Streamlined sales processes with expert management, boosting use of sales technology.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in overall operations strategy.
Appfolio
Manager, Technical Sales
11.2019 - 01.2021
Job overview
- Achieved sales strategy and customer learning alignment, significantly boosting growth rates
- Collaborated with the Account Management team to oversee 750+ units, synchronizing innovative sales strategies and comprehensive customer education.
- Oversaw 8 Sales Representatives monitoring and analyzing business performance to identify areas of improvement and make necessary adjustments.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Expanded market reach significantly by collaborating on targeted outbound marketing strategies resulting in higher levels of engagement from customers.
- Analyzed sales objections to evaluate total market potential within vertical customer base.
- Designed in-house technical sales training to enhance team expertise and performance.
- Onboarded new employees with training and new hire documentation.
Curvature
Manager, Sales Operations
01.2018 - 08.2019
Job overview
- Fostered organizational growth by uniting Sales, Logistics, Supply Chain, and Finance.
- Identified improvement areas in sales, management, operations for better performance.
- Boosted sales efficiency via strategic data optimization and application management.
- Initiated four-tier leveling structure for 16 Transaction Coordinators, enabling growth.
- Introduced shared model support system, enhancing global operational coherence.
- Compiled critical data for senior management decision-making process.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Curvature
Associate Manager, Sales Operations
01.2017 - 01.2018
Job overview
- Spearheaded sales teams' administrative and operational elements, innovating efficient processes.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Prioritized inter-department cooperation for successful process enhancements
- Managed 22 Transaction Coordinators, regularly conducting performance assessments.
Curvature
Training and Development Supervisor
01.2015 - 01.2017
Job overview
- Improved overall company performance by identifying skill gaps and providing targeted training solutions.
- Streamlined onboarding processes for new hires, reducing time to full productivity.
- Implemented standard operating procedure for on-boarding new Transaction Coordinators.
- Enhanced employee skill sets by designing and implementing comprehensive training programs.
- Facilitated cross-departmental knowledge sharing sessions, promoting collaborative work environment.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed departmental systems and procedures to better align workflow processes.
- Created in-depth training manual for 20+ employees.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Business Administration
05.2005
University Overview
- Study Abroad: Sydney, Australia, Business Management
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Process Improvement
- Performance Tracking and Evaluation
Timeline
Manager, Sales, Systems & Support
Appfolio
01.2021 - 11.2023
Manager, Technical Sales
Appfolio
11.2019 - 01.2021
Manager, Sales Operations
Curvature
01.2018 - 08.2019
Associate Manager, Sales Operations
Curvature
01.2017 - 01.2018
Training and Development Supervisor
Curvature
01.2015 - 01.2017
Arizona State University
Bachelor of Science from Business Administration
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