Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Shannon Visin

Santa Barbara,CA

Summary

Experienced Sales Operations & Enablement Manager skilled in driving sales process improvements, boosting team productivity, and integrating technology. Passionate about developing sales strategies that align with customer needs for growth & adoption. Proficient in leading sales tech initiatives & executing comprehensive sales training programs.

Overview

9
years of professional experience

Work History

Appfolio

Manager, Sales, Systems & Support
01.2021 - 11.2023

Job overview

  • Implemented MEDDIC in Salesforce, boosting performance of 15 Field Sales Reps.
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Streamlined support processes for increased efficiency and faster resolution times.
  • Supported integration of new technologies into existing systems
  • Spearheaded integration of Salesloft and Ambition in sales tech initiatives as SME.
  • Enhanced engagement rules, sales guidelines, and collateral upkeep on Highspot platform.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Initiated process improvements, resulting in increased productivity and reduced operational costs.
  • Streamlined sales processes with expert management, boosting use of sales technology.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in overall operations strategy.

Appfolio

Manager, Technical Sales
11.2019 - 01.2021

Job overview

  • Achieved sales strategy and customer learning alignment, significantly boosting growth rates
  • Collaborated with the Account Management team to oversee 750+ units, synchronizing innovative sales strategies and comprehensive customer education.
  • Oversaw 8 Sales Representatives monitoring and analyzing business performance to identify areas of improvement and make necessary adjustments.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Expanded market reach significantly by collaborating on targeted outbound marketing strategies resulting in higher levels of engagement from customers.
  • Analyzed sales objections to evaluate total market potential within vertical customer base.
  • Designed in-house technical sales training to enhance team expertise and performance.
  • Onboarded new employees with training and new hire documentation.

Curvature

Manager, Sales Operations
01.2018 - 08.2019

Job overview

  • Fostered organizational growth by uniting Sales, Logistics, Supply Chain, and Finance.
  • Identified improvement areas in sales, management, operations for better performance.
  • Boosted sales efficiency via strategic data optimization and application management.
  • Initiated four-tier leveling structure for 16 Transaction Coordinators, enabling growth.
  • Introduced shared model support system, enhancing global operational coherence.
  • Compiled critical data for senior management decision-making process.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Curvature

Associate Manager, Sales Operations
01.2017 - 01.2018

Job overview

  • Spearheaded sales teams' administrative and operational elements, innovating efficient processes.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Prioritized inter-department cooperation for successful process enhancements
  • Managed 22 Transaction Coordinators, regularly conducting performance assessments.

Curvature

Training and Development Supervisor
01.2015 - 01.2017

Job overview

  • Improved overall company performance by identifying skill gaps and providing targeted training solutions.
  • Streamlined onboarding processes for new hires, reducing time to full productivity.
  • Implemented standard operating procedure for on-boarding new Transaction Coordinators.
  • Enhanced employee skill sets by designing and implementing comprehensive training programs.
  • Facilitated cross-departmental knowledge sharing sessions, promoting collaborative work environment.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Developed departmental systems and procedures to better align workflow processes.
  • Created in-depth training manual for 20+ employees.

Education

Arizona State University
Tempe, AZ

Bachelor of Science from Business Administration
05.2005

University Overview

  • Study Abroad: Sydney, Australia, Business Management

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Process Improvement
  • Performance Tracking and Evaluation

Timeline

Manager, Sales, Systems & Support
Appfolio
01.2021 - 11.2023
Manager, Technical Sales
Appfolio
11.2019 - 01.2021
Manager, Sales Operations
Curvature
01.2018 - 08.2019
Associate Manager, Sales Operations
Curvature
01.2017 - 01.2018
Training and Development Supervisor
Curvature
01.2015 - 01.2017
Arizona State University
Bachelor of Science from Business Administration
Shannon Visin