Shannon Volker
Denton,Texas
Overview
16
16
years of professional experience
Work History
Associate – Risk Management Testing Assurance
Santander Consumer USA
Dallas, TX
07.2019 - 04.2025
- Execute the Risk Oversight Quality Assurance (“ROQA”) Program, per the ROQA Annual Testing Plan, and perform the process outlined in the ROQA testing procedures.
- Assists in test script development and maintenance of the scripts in line with regulatory handbooks, supervisory guidance, laws and regulations, and SC’s policies and procedures for the execution of reviews to ensure adequate coverage within the testing scope.
- Perform accurate fieldwork and follows the reporting processes, assures quality standards are met during the execution of the reviews, develops comprehensive documentation to ensure accurate conclusions are drawn from the work performed and proper evidence is maintained.
- Perform root cause analysis of identified issues and provides meaningful recommendations.
- Develop report narratives that are accurate, comprehensive, clear, concise, and provide valuable insights to the business.
- Perform first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.
- Identifies, analyzes, monitors, and completes control testing, control and risk education, and operational and risk support activities to the business.
- Translates control deficiencies into action plans. Contributes to the enhancement of governance practices in alignment with risk and compliance frameworks.
- Conducts risk assessments of operational areas to identify areas of risk, including the documentation and identification of risk owners, measurement of risks, and facilitation of appropriate risk treatment plans.
- Performs ongoing supervision of established business controls and applies mature knowledge to perform root cause analyses, testing coordination and seeks guidance from team members to evaluate the effectiveness of established business controls.
- Makes recommendations to drive improvement efforts and participates in the remediation through action plan coordination and support.
Senior Risk Analyst – Enterprise Risk Infrastructure
Mr. Cooper
Coppell, TX
01.2016 - 07.2019
- Support the implementation and execution of the Enterprise Risk Management group's risk oversight process to drive consistent risk identification, measurement, mitigation, monitoring and reporting.
- Provide ownership and governance of data/ reporting for all functions within ERM – including Vendor Management, Issue Management, Change of Law, Change Management, Model Inventory, RCSAs, and Risk Surveillance.
- Create and distribute meaningful portfolio-level reports to the Board of Directors, Board Committees and Executive Management on the effectiveness of programs, policies, emerging risks, exam results, audits (internal and external), risk monitoring and testing, self-testing, trends, breaches, high priority risks, remediation activity, and the general regulatory landscape.
- Identify potential impacts of operational, strategic, reputational, credit, and emerging risks and assess the effectiveness of deploying techniques and processes for early detection management and mitigation of these risks.
- Provide Enterprise-Wide governance, reporting, and monitoring for issues manifested from testing or control fails, process breaks, and/or actions that are not performed sufficiently or not in compliance with a standard, procedure, law, or regulation.
- Develop and support the aggregation of organizational risk exposure, control gaps, and process improvements; creating action plans and recommendations to address any gaps in the mitigating measures identified.
- Support strategy, implementation, troubleshooting, and deployment activities for the governance, risk, and compliance (GRC) platform (Archer).
- Provide key stakeholders data visualization reports and dashboards that facilitate decision making and adopt sound, objective-based risk management practices and effective methods for identifying, classifying and reporting of risks and controls.
- Coordinate and conduct Enterprise Risk Management training to educate the significance of analytical output and how to utilize data to make better business decisions and drive efficiencies for the organization with enhanced automation capabilities and self-service reporting.
Operations & Data Analyst
National Bankruptcy Services
Dallas, TX
07.2014 - 01.2016
- Develop and produce complex departmental reports including project & product strategy analysis, profitability, historical reporting, workflow analysis, and financial analysis.
- Perform accounts receivable tasks – generating invoices and monitoring cash flow related to accounting fundamentals and investor reporting processes.
- Improve the speed and efficiency of recorded and/or hand crafted macros.
- Analyze and report on milestones, steps, and impediments related to the foreclosure portfolio.
- Ensure reporting is mechanically, statistically and theoretically accurate while handling proprietary information with the highest degree of quality, integrity, and respect for confidentiality.
- Develop complex legal documents, ensuring compliance with state and federal laws and/or regulations.
Reporting Analyst
Securus Technologies Inc.
Carrollton, TX
07.2009 - 07.2014
- Extract and analyze business information, scope definition, requirements gathering, data analysis, functional specifications, testing and implementation.
- Generate ad-hoc, automated, and canned reports for summarizing business, financial, and economic data for review by executives, managers, clients, and other stakeholders.
- Transform raw data into meaningful, actionable information with visually impactful dashboards.
- Drive business needs with trending, charting, and historical reporting.
Skills
- SQL Server Management Studio & MySQL
- LexisNexis Risk Solutions
- SSRS
- Power BI
- EGRC Applications
- First Line of Defense Applications
- Citrix, File Net, CARS, Creditnet, MySupervisor
- Microsoft Office Suite
- Microsoft Visio Professional
- Microsoft Dynamics CRM & GP
- Microsoft Visual Studio
- SharePoint
- Macros
- Apache Open Office
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Associate – Risk Management Testing Assurance
Santander Consumer USA
07.2019 - 04.2025
Senior Risk Analyst – Enterprise Risk Infrastructure
Mr. Cooper
01.2016 - 07.2019
Operations & Data Analyst
National Bankruptcy Services
07.2014 - 01.2016
Reporting Analyst
Securus Technologies Inc.
07.2009 - 07.2014