Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Waddle

Avondale,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills and eager to secure and be a team player. Ready to help team achieve company goals. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

21
21
years of professional experience

Work History

Administration Associate

Levy Restaurants
09.2021 - 05.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.

Daycare Owner/Operator

Self Employed
08.2002 - 05.2017
  • Maintained accurate accounting of tuition and operating reports.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Stayed current on guidelines to maintain compliant program operations.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Encouraged good behaviors using positive reinforcement methods.
  • Maintained child-friendly environment with access to outdoor activities.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Provided emotional support and guidance to children during difficult times.
  • Liaised with parents and guardians to discuss child progress.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Encouraged children to develop healthy social and emotional skills.

Education

High School Diploma -

Corona Del Sol High School
Tempe

Skills

  • Computer Competency
  • MS Office
  • POS System Operations
  • Customer Interaction
  • Customer Service
  • Event Coordination
  • Database Administration
  • Office Administration
  • Data Inputting
  • Correspondence and Office Documents
  • Administrative and Clerical Support
  • Verbal and Written Communication
  • Customer and Client Relations
  • Office Supplies and Inventory
  • Employee Onboarding
  • Administrative Support
  • Scheduling
  • Time Management
  • Effective Communication
  • Professionalism
  • Problem-solving abilities
  • Bookkeeping
  • Electronic Recordkeeping
  • Invoice Preparation
  • Reception oversight
  • Appointment Coordination
  • Follow-up skills
  • Data Entry
  • Strong Organization
  • Patient Relations
  • Patient confidentiality

Timeline

Administration Associate

Levy Restaurants
09.2021 - 05.2023

Daycare Owner/Operator

Self Employed
08.2002 - 05.2017

High School Diploma -

Corona Del Sol High School

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Shannon Waddle