Shannon Wallace
Norfolk,VA
Summary
Dynamic leader with a proven track record at Dollar Tree, enhancing customer satisfaction and streamlining operations. Excelled in inventory management and problem-solving, significantly reducing shrinkage. Skilled in fostering team development and customer relations, ensuring a positive shopping experience. Achieved notable improvements in efficiency and employee training, driving sales and customer loyalty.
Overview
20
20
years of professional experience
Work History
Store Manager
Dollar Tree
11.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies and inventory shrinkage .
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Representative
Elite Child
07.2011 - 09.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Store Manager
7 11
08.2004 - 06.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Associate of Applied Science - Medical Assisting
Centura College
Norfolk, VA06-2009
High School Diploma -
Booker T. Washington High School
Norfolk, VA06-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Cash management
- Store merchandising
- Inventory management
- Personnel development
- Loss prevention procedures
- Accurate money handling
- Bank deposit procedures
- Payroll management8
Timeline
Store Manager
Dollar Tree
11.2013 - Current
Sales Representative
Elite Child
07.2011 - 09.2013
Assistant Store Manager
7 11
08.2004 - 06.2011
Associate of Applied Science - Medical Assisting
Centura College
High School Diploma -
Booker T. Washington High School
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