Shannon Wallace
Norfolk,VA
Summary
Dynamic leader with a proven track record at Dollar Tree, enhancing customer satisfaction and streamlining operations. Excelled in inventory management and problem-solving, significantly reducing shrinkage. Skilled in fostering team development and customer relations, ensuring a positive shopping experience. Achieved notable improvements in efficiency and employee training, driving sales and customer loyalty.
Overview
20
20
years of professional experience
Work History
Store Manager
Dollar Tree
1800 Liberty St. Chesapeake, VA 23324
11.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies and inventory shrinkage .
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Representative
Elite Child
5800 East Virginia Beach Blvd. Norfolk, Va 23502
07.2011 - 09.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Store Manager
7 11
800 East Little Creek Rd Norfolk,VA 23518
08.2004 - 06.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Associate of Applied Science - Medical Assisting
Centura College
Norfolk, VA06-2009
High School Diploma -
Booker T. Washington High School
Norfolk, VA06-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Cash management
- Store merchandising
- Inventory management
- Personnel development
- Loss prevention procedures
- Accurate money handling
- Bank deposit procedures
- Payroll management8
Timeline
Store Manager
Dollar Tree
11.2013 - Current
Sales Representative
Elite Child
07.2011 - 09.2013
Assistant Store Manager
7 11
08.2004 - 06.2011
Associate of Applied Science - Medical Assisting
Centura College
High School Diploma -
Booker T. Washington High School