Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Training
Certification
Timeline
Generic

Shannon Waller

Mesa,AZ

Summary

Over ten years in law enforcement and six in the U.S. Navy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. The ability to work independently with little or no supervision. High standards of professionalism, attendance, dependability, and confidentiality. Ability to multi-task, prioritize and handle a heavy workload with accuracy and attention to detail.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Real Time Operations Center Operator

Tempe PD
05.2024 - Current
  • Support priority calls for service by gathering and disseminating critical information in real time to first responders and public safety supervisors who are responsible for the management of public safety emergencies.
  • Access law enforcement information systems to aid responding officers with information, monitor real-time video feeds to support law enforcement responses to reported crimes or, evaluate CAD calls or incoming 911 calls to determine if additional intelligence can be gathered to provide to responding officers.
  • Conduct open source and restricted queries using specialized criminal justice intelligence-based databases. Provide intelligence sharing and investigative assistance to patrol, investigation, and other public safety personnel in real time.

Detention Transport Officer

Tempe PD
01.2024 - 05.2024
  • Process prisoners, fill out necessary booking sheets and record entries in the booking log.
  • Search, take fingerprints and mug shots of prisoners, operate computer terminals to retrieve warrants and records information on prisoners; confirm warrants from other jurisdictions.
  • Restrain combative, suicidal, or mentally disturbed prisoners; determine if prisoners are ill or injured and obtain medical attention as necessary.
  • View closed-circuit television monitors to ensure the safety and security of the facility, staff and prisoners.

Postal Support Employee

United States Post Office
09.2022 - 02.2023
  • Facilitate smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
  • Provide customer service to customers picking up packages or mail from their P.O. boxes.
  • Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
  • Prepare work areas, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
  • Remove sorted mail from bins or separations and place into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters.

Court Specialist

Mesa Municipal Court
05.2022 - 08.2022
  • Perform a variety of responsible, highly skilled, clerical, and paraprofessional tasks including administrative, judicial support, and public contact duties in one of the operational divisions within the Municipal Court.
  • Maintain thorough and accurate administrative details within established time constraints while complying with strict Court policies and procedures.
  • Provide clerical support to judicial and administrative personnel.
  • Exercised considerable judgement, tact, patience, and professionalism when providing information and clarification concerning court rules, Arizona revised statutes, City ordinances, and general court and criminal justice processes.

Detention Officer

Rutherford County Sheriff's Office
09.2020 - 04.2021
  • Supervise inmates and maintain a safe and secure environment for the inmates, staff and visitors of the Adult Detention Center.
  • Uphold facility security, coordinate and direct inmate movement (e.g., court, work areas and medical appointments) at proper time.
  • Investigate and report any incidents in assigned area.
  • Supervise inmate workers on facility detail, distribution of food trays during mealtime.
  • Counsel inmates about facility rules and procedures, manage emergency situations, attempt to deescalate volatile situations to prevent assaults, riots, etc.
  • Respond to aid other deputies or staff needing assistance.

Classification Specialist

Snohomish County Sheriff's Office
11.2015 - 06.2019
  • Assess inmates and determine proper custody level, presenting risk factors, violence potential, special needs, program needs and life safety issues.
  • Conduct assessments through face-to-face interviews, review of official records, data bases, and contacts with other professionals to ascertain prior and present in-custody behavior, criminal history, current offense information, and special needs factors such as medical and mental health.
  • Monitor inmates that must be kept separate from other inmates and ensure safety and protection of all parties.
  • Maintain detailed electronic and paper files and documentation regarding inmate behavior, custody level, risk factors, housing/program assignments and special needs for inmates on assigned caseload or program.
  • Review inmate requests (kites) and responds within the scope of department policy and procedure.
  • Refer inmates to in-house and community resources/programs as necessary.

Probation Assistant

Shasta County Probation
01.2012 - 11.2012
  • Perform drug tests on clients according to established guidelines and procedures.
  • Monitor minimal supervision cases; log calls and monthly reports; prepare and send Failure to Comply notices; monitor fines and other payments.
  • Interview defendants in the office and at the County Jail; submit written reports to the Court; interview and process defendants for Adult Work Program.
  • Type lists, letters, memos, and forms as required; operate standard office equipment.
  • Communicate with personnel from drug and alcohol programs and other agencies to receive and provide information concerning the status of defendants; communicate with other probation departments concerning background checks on defendants and maintain related files and records.

Corrections Officer

Snohomish County Sheriff's Office
11.2007 - 09.2011
  • In a maximum-security detention facility; directly supervise inmates in living quarters, enforcing rules and regulations governing facility security, inmate accountability and inmate conduct.
  • Write rule violation and/or supplemental reports and submit them to a supervisor.
  • Escort and transport prisoners to and from court or other locations, monitor prisoners working in the laundry or kitchen, monitor visitation and escort professional visitors.
  • Perform duties related to booking prisoners for initial custody.
  • Firearms training, defensive tactics, enforcement and custody guidelines, First Aid and CPR training, safety training and continued education as warranted.

Intelligence Specialist

U.S. Navy
09.2000 - 07.2006
  • Collect, analyze and fuse all-source intelligence from national intelligence agencies, law enforcement agencies in Central and South America and foreign governments into comprehensive, tactical intelligence cases to support Joint Interagency Task Force South's operations.
  • Use the flow of information to build actionable case scenarios that maritime, land and air forces can pursue.
  • Work in a team and brief case summaries to a combined Operations/Intelligence action group on a daily basis.

Education

Criminal Justice -

Post University
Waterbury, CT

Psychology -

Edmonds Community College
Lynnwood, WA

Medical Billing -

Everest College
Everett, WA

Skills

  • Background Checks
  • Excellent communication abilities
  • Research and due diligence
  • Deadline Management
  • Conducting interviews
  • Analytical mindset
  • Information Analysis
  • Gathering information
  • Researching information
  • Teamwork and Collaboration

Awards

  • Performance Incident Report for work performance 2017
  • Performance Incident Report for excellent report writing 2008
  • Joint Service Achievement Medal 2006
  • Joint Meritorious Unit Award 2005
  • Meritorious Unit Commendation 2003
  • Navy Expeditionary Medal 2001
  • Navy Unit Commendation 2001
  • National Defense Service Medal 2001

Volunteer Experience

  • Rutherford County PAWS, 11/2019, 09/2020
  • Organized Community Cleanup for subdivision of ~200 homes, 01/2020
  • Joined Neighborhood Watch, 01/2020
  • Created Neighborhood Pet Facebook page to reunite lost/found dogs with families, 12/2019

Training

  • A Central Computerized Enforcement Service System (ACCESS): Marysville, WA 2018
  • State and FBI RAPsheet Training: Marysville, WA 2016
  • Static Risk/Offender Needs Guide (STRONG) Training: Redding, CA 2012
  • Street Level Narcotics: Red Bluff, CA 2012
  • Motivational Interviewing: Redding, CA 2012
  • Washington State Criminal Justice Training Commission: Burien, WA 2007
  • Joint Intelligence Analysis: Miami, FL 2005
  • Leadership Development Program: Key West, FL 2005
  • Naval Corrections Academy/Brig Afloat Course: Bremerton, WA 2002
  • Naval Special Warfare Intelligence Course: San Diego, CA 2002

Certification

  • Terminal Operator Certification (TOC): Tempe, AZ 2024
  • A Central Computerized Enforcement Service System (ACCESS): Marysville, WA 2018
  • State and FBI RAPsheet Training: Marysville, WA 2016
  • Static Risk/Offender Needs Guide (STRONG) Training: Redding, CA 2012
  • Street Level Narcotics: Red Bluff, CA 2012
  • Motivational Interviewing: Redding, CA 2012
  • Washington State Criminal Justice Training Commission: Burien, WA 2007
  • Joint Intelligence Analysis: Miami, FL 2005
  • Leadership Development Program: Key West, FL 2005
  • Naval Corrections Academy/Brig Afloat Course: Bremerton, WA 2002
  • Naval Special Warfare Intelligence Course: San Diego, CA 2002

Timeline

Real Time Operations Center Operator

Tempe PD
05.2024 - Current

Detention Transport Officer

Tempe PD
01.2024 - 05.2024

Postal Support Employee

United States Post Office
09.2022 - 02.2023

Court Specialist

Mesa Municipal Court
05.2022 - 08.2022

Detention Officer

Rutherford County Sheriff's Office
09.2020 - 04.2021

Classification Specialist

Snohomish County Sheriff's Office
11.2015 - 06.2019

Probation Assistant

Shasta County Probation
01.2012 - 11.2012

Corrections Officer

Snohomish County Sheriff's Office
11.2007 - 09.2011

Intelligence Specialist

U.S. Navy
09.2000 - 07.2006

Criminal Justice -

Post University

Psychology -

Edmonds Community College

Medical Billing -

Everest College

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Shannon Waller