Shannon Wallschlaeger
Austin,TX
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Spotlight Karaoke through expert beverage preparation and adept handling of special events. Skilled in health codes compliance and building warm customer relationships, consistently ensuring a positive experience. Excelled in fast-paced environments, demonstrating strong food service and suggestive selling abilities. Motivated food server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Bartender
Spotlight Karaoke
03.2024 - 08.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server & Shift Lead
Melting Pot
01.2021 - 07.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Kerbey Lane Cafe
06.2019 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server & Shift Lead
Waterloo Ice House
03.2009 - 04.2013
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Bachelor of Arts - Photography
Texas State University
San Marcos05.2010
High School Diploma -
Plano West Senior High School
Plano05.2002
Skills
- Health codes compliance
- Food Preparation
- Menu Memorization
- Food Service
- Suggestive Selling
- Beverage Preparation
- Payment Processing
- Food Running
- Special events planning
- Event Setup and Breakdown
Timeline
Bartender
Spotlight Karaoke
03.2024 - 08.2024
Server & Shift Lead
Melting Pot
01.2021 - 07.2022
Server
Kerbey Lane Cafe
06.2019 - 03.2020
Server & Shift Lead
Waterloo Ice House
03.2009 - 04.2013
Bachelor of Arts - Photography
Texas State University
High School Diploma -
Plano West Senior High School
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