Summary
Work History
Education
Skills
Certification
Timeline
background-images
Shannon Walsh

Shannon Walsh

Charlottesville

Summary

Operations and support professional with extensive experience in administration, documentation management, scheduling, and communication across legal, HR, and operational teams. Trusted to handle sensitive information, review materials for accuracy, and maintain organized workflows. Recognized for clear communication, strong judgment, and a calm, proactive approach in fast-moving environments.

Work History

SENIOR PEOPLE DEVELOPMENT STRATEGIST

BUILDERTREND
02.2021 - Current
  • Continuation of my role at CoConstruct following its acquisition by Buildertrend
  • Manage performance review cycles, HRIS programming, and training coordination for employees across multiple states.
  • Serve as primary administrative and communication support for people development processes.
  • Coordinate employee development programs, externally led trainings, and internal engagement events.
  • Maintain organized documentation, track completion metrics, and ensure timely follow-up across teams.

HR STRATEGIST, BENEFITS ADMINISTRATOR

COCONSTRUCT
02.2020 - 02.2021
  • Oversaw benefits administration, open enrollment, eligibility, and COBRA processes.
  • Maintained office operations, managed scheduling, coordinated relocations, and supported IT infrastructure needs.
  • Implemented workflow improvements and produced reports, documentation, and communication materials.

OPERATIONS MANAGER

NWG SOLUTIONS, LLC
02.2018 - 03.2020
  • Led recruitment, onboarding, and personnel file management.
  • Served as communication bridge between operations and support teams for incident management.
  • Managed A/P, A/R, billing, procurement, and escalated client communication.
  • Implemented process improvements to strengthen operational efficiency.
  • Cultivate a positive mindset focused on growth, learning, and success

LOGISTICS MANAGER

LOCUS HEALTH, UVA REMOTE CARE SOLUTIONS
09.2013 - 02.2018
  • Supervised a 10-person clinical/logistics team, including hiring, training, and scheduling.
  • Managed patient visit logistics, workflow prioritization, and documentation accuracy.
  • Improved efficiency metrics and supported daily stand-up meetings with clinical staff.
  • Implemented strategies to improve processes, systems and behavior.

ACCOUNTS PAYABLE CLERK, MEDICAL ASSISTANT

MARTHA JEFFERSON HOSPITAL
01.2007 - 09.2013
  • Collected patient vital signs, updated electronic medical records (Misys EMR and Misys Optimum), and supported clinicians in a multi-physician practice.
  • Provided administrative and front-office support, including patient scheduling, appointment coordination, and customer service.
  • Ordered and scheduled outpatient tests, specialist referrals, initial visits, and follow-up appointments.
  • Obtained insurance pre-certifications and authorizations.
  • Managed Accounts Payable for 18 medical offices, ensuring accuracy in daily communication, reconciliation, and financial documentation.
  • Reconciled daily and monthly accounting spreadsheets and supported billing operations with accuracy and confidentiality.

OFFICE MANAGER

RSI ENTERPRISES, INC
09.2003 - 11.2007
  • Processed client payments and adjustments for prominent local hospitals, ensuring accurate accounting.
  • Supported collections staff with skip-tracing and resolving past-due accounts.
  • Maintained tracking, deposit, and expense reports; managed supply inventory and vendor orders.
  • Reviewed credit balances, refunds, adjustments, and claim denials; reconciled and corrected billing records.
  • Collected past-due amounts and collaborated with companies to maintain current accounts.
  • Balanced daily batches and Accounts Receivable reports.

LEGAL ASSISTANT

LAW CLINIC, LLC
01.2001 - 12.2004
  • Organized and maintained legal documents and case files for efficient retrieval and review.
  • Assisted attorneys in preparing for court hearings and depositions, ensuring readiness and compliance.
  • Drafted and edited legal correspondence, pleadings, and other documents with precision and attention to detail.
  • Conducted legal research to support case strategy, utilizing various databases and resources effectively.
  • Coordinated communication between clients, courts, and attorneys to facilitate smooth case progression.

Education

BAAS - Organizational Studies

UNIVERSITY OF PENNSYLVANIA

AS - General Studies

PIEDMONT VIRGINIA COMMUNITY COLLEGE

Skills

  • Communication & Interpersonal Skills
  • Time Management & Prioritization
  • Organization & Attention to Detail
  • Problem Solving & Critical Thinking
  • Workflow & Process Optimization
  • Client & Stakeholder Support
  • Scheduling & Calendar Coordination
  • Documentation & Recordkeeping
  • Microsoft Office Suite Proficiency
  • Cross-Functional Collaboration

Certification

  • SHRM Certified Professional (SHRM-CP)
  • Mental Health First Aid Responder
  • Notary Public, State of Virginia

Timeline

SENIOR PEOPLE DEVELOPMENT STRATEGIST

BUILDERTREND
02.2021 - Current

HR STRATEGIST, BENEFITS ADMINISTRATOR

COCONSTRUCT
02.2020 - 02.2021

OPERATIONS MANAGER

NWG SOLUTIONS, LLC
02.2018 - 03.2020

LOGISTICS MANAGER

LOCUS HEALTH, UVA REMOTE CARE SOLUTIONS
09.2013 - 02.2018

ACCOUNTS PAYABLE CLERK, MEDICAL ASSISTANT

MARTHA JEFFERSON HOSPITAL
01.2007 - 09.2013

OFFICE MANAGER

RSI ENTERPRISES, INC
09.2003 - 11.2007

LEGAL ASSISTANT

LAW CLINIC, LLC
01.2001 - 12.2004

AS - General Studies

PIEDMONT VIRGINIA COMMUNITY COLLEGE

BAAS - Organizational Studies

UNIVERSITY OF PENNSYLVANIA

Similar Profiles

CREATE PROFILE
Shannon Walsh