Shannon Walter
Seminole,FL
Summary
Detail-oriented Administration Assistant with expertise in supporting executives and enhancing office operations. Skilled in multitasking, prioritizing tasks, and maintaining organization. Streamlined processes to boost productivity and improve efficiencies across departments.
Overview
26
26
years of professional experience
Work History
Legal administration assistant
Tucker Disability Law
St. Petersburg, Florida
07.2025 - 06.2026
- Assisted attorneys in preparing documentation for disability claims and hearings.
- Managed client communications and scheduled appointments for legal consultations.
- Supported accredited agent in managing client relationships, ensuring timely access to updated medical information and verification of legal letters.
- Organized and maintained case files and legal documents to enhance accessibility for legal team.
- Responded to client inquiries with professionalism and provided necessary information.
- Supported team in maintaining compliance with legal procedures and regulations.
- Processed incoming mail and distributed documents to appropriate team members.
- Organized and maintained files, including electronic records.
- Created and distributed documents, including agendas and meeting minutes, to facilitate effective team communication.
- Provided administrative support to management team.
- Answered incoming calls in a professional manner.
- Coordinated office supplies inventory and placed orders to ensure availability.
- Monitored office equipment usage logs to ensure proper maintenance is performed.
Auditing Administrator
Macy's Inc
Tampa, Florida
10.2000 - 04.2025
- Supported business operations by managing staff, providing data to enhance customer experience, and ensuring compliance with Federal credit laws.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Developed spreadsheets to track project progress, budgets and other related data.
- Provided general administrative support to staff members.
- Developed spreadsheets to track project progress and budgets, facilitating informed decision-making.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Created positive work environment by coaching team members, setting achievable goals, and ensuring deadlines were met.
Part time head cashier
Lowe's
Pinellas Park, Florida
09.2023 - 08.2024
- Oversaw front-end operations to enhance workflow efficiency
- Led cashier team to optimize operations and improve customer service
- Managed cash register operations and balanced cash drawers at shift end.
- Trained new cashiers on company policies and checkout procedures.
- Assisted customers with transactions and resolved payment issues promptly.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Collaborated with management to develop employee improvement strategies that fostered exceptional team performance
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
Regents and District Diploma -
Elba Central School
Elba, NYSkills
- Legal software
- Compliance management
- Case file management
- Document control
- Data accuracy
- Administrative assistance
- Office administration
- Word processing software
- Project management
- Budgeting
- Communication
- Problem-solving
- Time management
- Detail orientation
- Training
- Customer management
- Administrative operations
- Word processing software
- Administrative operations
Timeline
Legal administration assistant
Tucker Disability Law
07.2025 - 06.2026
Part time head cashier
Lowe's
09.2023 - 08.2024
Auditing Administrator
Macy's Inc
10.2000 - 04.2025
Regents and District Diploma -
Elba Central School