Shannon Warren
Wilson,NC
Summary
Seasoned professional with a proven track record in transportation and property management, notably with Park RDU and Rocky Mount Storage. Excelled in customer relations and emergency procedures, ensuring safety and operational excellence. Demonstrated punctuality and effective route navigation, enhancing passenger satisfaction and efficiency. Skilled in vehicle maintenance and fostering positive relationships, achieving high levels of service and reliability.
Overview
4
4
years of professional experience
Work History
Shuttle Driver
Park RDU
Cary, NC
12.2024 - Current
- Maintained clean and neat shuttle for passenger comfort.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Adhered to tight schedule and met departure and arrival deadlines.
- Developed deep knowledge of local routes and area destinations.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Transported customers to and from Location.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
School Bus Driver
Wake County Public Schools
Knightdale, NC
07.2024 - 12.2024
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Communicated information to parents to promote good communication and transparency.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Property Manager
Rocky Mount Storage
Rocky Mount, NC
12.2020 - 06.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC06.2015
Skills
- Punctuality
- Preventive Maintenance
- Passenger assistance
- Fuel efficiency
- Scheduling flexibility
- GPS applications
- Emergency procedures
- Safe driving
- Customer relations skills
- Clean driving record
- Passenger transportation
- Inclement weather driving
- Defensive driving
- Cleanliness standards
- Vehicle inspection
- Mobility support
- Vehicle maintenance and repair
- Route navigation
- Behavior management
Timeline
Shuttle Driver
Park RDU
12.2024 - Current
School Bus Driver
Wake County Public Schools
07.2024 - 12.2024
Property Manager
Rocky Mount Storage
12.2020 - 06.2024
High School Diploma -
Northern Nash High School