Shannon Warren
642 Turlington Road ,Dunn, NC
Summary
Innovative, customer-oriented, and hardworking emergency services lead with 20 years of experience in emergency and non-emergency care. Knowledge of pre-hospital emergency protocols and proficiency in patient assessment and life-saving interventions. Dedicated to providing high-quality care and positively impacting patient outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
EMT-P Lieutenant
Harnett County EMS
01.2013 - 03.2025
- Serve as a Paramedic on a shift and respond to emergency and non-emergency calls.
- Responds to calls for emergency medical assistance; provides care and transports patients as necessary.
- Serve as a field training officer to precept new employees and students, document training and procedures and mentor other employees.
- Complete performance evaluations on assigned employees; provide input into decisions on when new employees are ready to work independently.
- Ensured compliance with state regulations by consistently following established treatment protocols.
- Review employee reports; train new empoyees in completing reports and documentation; assist with quality assurance reviews on reports.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Perform remedial training to help employees with specific skills.
- Assume the role of the EMS District Chief when necessary; oversee medical transport on the shift.
- Transport patients to local and regional medical facilities, maintain contact with medical staff during transport, ensure care of the patient, and oversee treatment and care for long-term care patients during transports to other facilities, hospitals, or doctor offices.
- Provided life-saving interventions such as advanced airway management, medication administration, and cardiac monitoring during critical emergencies.
- Increased patient satisfaction by demonstrating empathy, active listening, and effective communication techniques.
- Demonstrated strong decision-making skills while prioritizing tasks in high-pressure situations.
- Strengthened relationships with local hospitals by facilitating seamless transitions between pre-hospital care providers and emergency department staff during patient handoffs.
- Maintained detailed documentation of patient assessments, treatments provided, and transportation information for each call attended to.
- Attended training classes to maintain certification licensure, keep abreast of new developments in the field, and maintain existing knowledge.
- Inspect and test response vehicles and their emergency equipment, maintain proper inventory of equipments and supplies; clean and sanitize equipments daily, ensure that equipments is in proper working order.
- Perform general housekeeping duties.
Advanced EMT
Benhaven Emergency Services
02.2019 - 03.2025
- Responds to calls for emergency medical assistance; provides care and transports patients as necessary.
- Transport patients to local and regional medical facilities, and maintain contact with medical staff during transports to hospitals.
- Perform patient assessments and life support techniques according to approved protocols.
- Perform emergency medical acts by protocols established by the department and the County's Medical Director.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintain proper inventory of equipments and supplies; clean and sanitize equipemtns daily, ensure that equipement is in proper working order.
- Perform general housekeeping duties.
EMT-Paramedic
Dunn Emergency Services
04.2005 - 01.2019
- Serve as a Paramedic on a shift and respond to emergency and non-emergency calls.
- Responds to calls for emergency medical assistance; provides care and transports patients as necessary.
- Perform patient assessments and life support techniques following approved protocols.
- Perform emergency medical acts following protocols established by the department and the County's Medical Director.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Develop schedules for volunteers, find replacement, conduct new hire orientations, and ensure proper tranining of assigned volunteers to mainain certificatons and comply with the Medical Director's directives.
- Initiate disciplinary actions, recommend, and perform additional or remedial training.
- Assign all employees with communication devices.
- Interview applicants; make recommendations on personnel matters affecting assignees.
- Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
- Assisted with quality assurance initiatives by reviewing patient care reports and offering constructive feedback to improve overall performance within the organization.
- Inspected equipment and resolved deficiencies before in-service operations.
Education
No Degree - CPR/BLS Intructor
Johnston Community College
Smithfield, NC09-2023
No Degree - EMT-Paramedic
Central Carolina Community College
Sanford, NC08-2017
No Degree - EMT-Basic
Lenoir Community College
Kinston, NC10-2012
No Degree - Certified Nursing Assistance
Central Carolina Community College
Lillington02-2009
No Degree - Phlebotomy Clincal Medical Assisting
Central Carolina Community College
Lillington, NC04-2008
No Degree - Medical Responder
Central Carolina Community College
Lillington, NC02-2008
High School Diploma -
Triton High School
Erwin, NC06-2002
Skills
- Airway management
- Intravenous therapy
- Cardiopulmonary resuscitation
- Pediatric advanced life support
- Advanced cardiac life support
- Trauma management
- Compassion and empathy
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Teamwork
- Persistence
- Providing feedback
- Attention to detail
- Constructive and providing feedback
Certification
- Paramedic-
- ACLS Provider
- BLS Provider
- PALS Provider
- ICS-100
- ICS-200
- ICS-300
- ICS-400
- ICS-700
- ICS-800
- Hazmat Awareness Material Level I
- Hazardous Materials Operations and Terrorism Level II
- Preceptor Training
- EVD
- Anatomy and Physiology for EMS
- NAEMT EMS Safety
- AHA/CPR Instructor
- Advanced Stroke Life Support Provider
- Drug Impairment
- EMS Officer I
Timeline
Advanced EMT
Benhaven Emergency Services
02.2019 - 03.2025
EMT-P Lieutenant
Harnett County EMS
01.2013 - 03.2025
EMT-Paramedic
Dunn Emergency Services
04.2005 - 01.2019
No Degree - CPR/BLS Intructor
Johnston Community College
No Degree - EMT-Paramedic
Central Carolina Community College
No Degree - EMT-Basic
Lenoir Community College
No Degree - Certified Nursing Assistance
Central Carolina Community College
No Degree - Phlebotomy Clincal Medical Assisting
Central Carolina Community College
No Degree - Medical Responder
Central Carolina Community College
High School Diploma -
Triton High School
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