Shannon Washington
Memphis,TN
Summary
Diligent worker with excellent multitasking, organizations, leadership, and time management skills combined with expertise in applying policies and procedures to all tasks as well as safety guidelines. Adept at completing assigned tasks within appropriate timeframe. Familiar with changes and able to adapt easily to new processes and procedures to accurately complete task(s).
Overview
23
23
years of professional experience
Work History
Chemist
Bpi Coatings
Olive Branch, MS
12.2020 - Current
- Test raw materials, work-in-process, and finished products for a variety of characteristics including color, moisture, expansion, viscosity, pH, weight, flow, set time, etc. to ensure product quality is within approved specifications.
- Work with Batching and Production to evaluate test data on any out-of-specification or non-conforming product to immediately resolve issues; add adjustments to work-in-process batches; stop production based on test results.
- Record data, maintains records, and prepares reports noting test results within, or deviations from, existing standards and specifications; releases products or participates in the investigation to prepare non-conforming documents for management action; maintains records and logs as required; may analyze and trend data.
- Conduct laboratory batches in preparation for commercialization or certification of new products.
- Use scales, calipers, titrators, spectrometers, ovens, viscometers, and other equipment in the performance of work activities; calibrates, or verified calibrations of equipment
- Maintain quality documents, records, and files in conformance with ISO9001 and BPI's quality standards; complies, stores, and retrieves test data, production data, and comparison data, etc.
- Retain test samples for the shelf life of products and in accordance with BPI policy
Eligibility Counselor II (Lead Worker)
Department of Human Services
Memphis, TN
06.2002 - 10.2020
- Interviewed clients to determined needed social services by maintaining a filing system to keep up with cases.
- Recommended improved life choices to enhance client outcomes and maintain self-sufficiency by assessing their situations & compliance with program requirements and classes.
- Answered questions and responded to inquiries to deliver high level of service to clients.
- Educated clients on various resources, services, and programs to maximize available resources such as: housing assistance, assistance with rent & utilities, birth control, jobs/job skills training, transportation, clothing, childcare, and food banks.
- Successfully led key pilot projects which resulted in a procedural process to better serve the clients.
- Delegated tasks within unit & facilitated trainings and meetings as a Lead Worker
Sales Associate/Cashier
Kohl's
Memphis, TN
07.2018 - 01.2021
- Checked pricing, scanned items, applied discounts, processed refunds, credits, and exchanges, and explained loyalty program
- Folded and arranged merchandise in attractive displays to drive sales
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
Cashier /Team Leader
Hardee's
Nashville, TN
06.2019 - 04.2020
- Greets customers as they come in & go out of the store
- Operated cash register, collected payments and provided accurate change
- Cross-trained in backline food prep and sandwich making roles in order to provide skilled backup for team members
- Trained new team members in cash register operation, stock procedures and customer service
- Stayed up-to-date on current discounts to support promotions
- Restocked dining area and drive-thru with plasticware, straws, napkins, cups, and condiments
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
Education
Master of Arts - Elementary Education
Cambridge College
Cambridge, MA01.2015
Master of Arts - Human Resource Management
Webster University
St Louis, MO05.2010
Bachelor of Science - Biology
Rust College
Holly Springs, MS04.2000
Skills
- Calibration skills
- Standards creation
- Chemical handling
- Detailed Oriented
- Organization
- Customer service
- Decision-making
- Multitasking
- Problem resolution
- Team Leadership
- Time Management
Accomplishments
Served as Chairperson over United Way for Department of Human Services for 2 years and raised over $15,000.00 each year which exceeded their expectation of raising $10,000.00.
Timeline
Chemist
Bpi Coatings
12.2020 - Current
Cashier /Team Leader
Hardee's
06.2019 - 04.2020
Sales Associate/Cashier
Kohl's
07.2018 - 01.2021
Eligibility Counselor II (Lead Worker)
Department of Human Services
06.2002 - 10.2020
Master of Arts - Elementary Education
Cambridge College
Master of Arts - Human Resource Management
Webster University
Bachelor of Science - Biology
Rust College
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