Overview
Work History
Education
Timeline
Manager

Shannon Webb

Manager
Macclenny,North Carolina

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Manager

Salvation Army
Wilson, NC
03.2022 - 05.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintain High Level off Customer Service/Problem Solving at all times.
  • Maintain excellent written communications.
  • Maintain High Level of Confidentiality.
  • Detal-Oriented
  • Cashier experience
  • All Microsoft Office Applications (Word, Excel, Powerpoint

Cashier

Salvation Army
Tarboro, NC
12.2018 - 03.2022
  • Worked closely with managers to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restock and Organize merchandise in store.
  • Answer questions about store policies and address customer concerns
  • Review weekly sales and monitor price changes.
  • Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Operate cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintain reports of transactions and greet customers when entering and leaving establishment.
  • Enable customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Reconcile sell/safe register at beginning and end of each day.
  • Handle approximately daily credit and cash transactions for customers with accuracy and speed.
  • Manage community service volunteers and complete sales reports daily.

Home Care Worker

Self Employed
Macclesfield, NC
02.2017 - Current
  • Administered medication as directed by physician.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Developed rapport to create safe and trusting environment for care.
  • Help client manager money, pay bills and shop for groceries/personal items
  • Monitor client vital signs, administer medications
  • Provide transportation and appointments
  • Assist client in areas such as housekeeping and preparation of healthy meals.
  • Document vital statistics and coordinate with health care providers.
  • Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.

Cashier, Sandwich Maker

Subway Restuarants
Tarboro, NC
04.2018 - 10.2018
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchase, locate items and join reward.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Greeted guests, promoted specials and took orders.
  • Maintained secure cash register, promptly resolving discrepancies in daily totals.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated grills and fryers to prepare sandwiches and side items.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Trained team members to prepare sandwiches and other items according to instructions

Host

Cracker Barrell
Wilson, NC
08.2015 - 08.2016
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Assisted managers with quickly resolving service-and food-related service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Planned and executed number of of guest parties by organized menus, spaces, and special requests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating and menu information.

Education

High School Diploma -

Attended Beddingfield High School
Wilson, NC
08.2011 - 06.2014

Timeline

Manager

Salvation Army
03.2022 - 05.2023

Cashier

Salvation Army
12.2018 - 03.2022

Cashier, Sandwich Maker

Subway Restuarants
04.2018 - 10.2018

Home Care Worker

Self Employed
02.2017 - Current

Host

Cracker Barrell
08.2015 - 08.2016

High School Diploma -

Attended Beddingfield High School
08.2011 - 06.2014

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