Shannon Webb
Manager
Macclenny,North Carolina
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Salvation Army
Wilson, NC
03.2022 - 05.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintain High Level off Customer Service/Problem Solving at all times.
- Maintain excellent written communications.
- Maintain High Level of Confidentiality.
- Detal-Oriented
- Cashier experience
- All Microsoft Office Applications (Word, Excel, Powerpoint
Cashier
Salvation Army
Tarboro, NC
12.2018 - 03.2022
- Worked closely with managers to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restock and Organize merchandise in store.
- Answer questions about store policies and address customer concerns
- Review weekly sales and monitor price changes.
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operate cash register for cash and credit card transactions with excellent accuracy levels.
- Maintain reports of transactions and greet customers when entering and leaving establishment.
- Enable customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Reconcile sell/safe register at beginning and end of each day.
- Handle approximately daily credit and cash transactions for customers with accuracy and speed.
- Manage community service volunteers and complete sales reports daily.
Home Care Worker
Self Employed
Macclesfield, NC
02.2017 - Current
- Administered medication as directed by physician.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Developed rapport to create safe and trusting environment for care.
- Help client manager money, pay bills and shop for groceries/personal items
- Monitor client vital signs, administer medications
- Provide transportation and appointments
- Assist client in areas such as housekeeping and preparation of healthy meals.
- Document vital statistics and coordinate with health care providers.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
Cashier, Sandwich Maker
Subway Restuarants
Tarboro, NC
04.2018 - 10.2018
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers in choosing menu items by providing food complementing information.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchase, locate items and join reward.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Greeted guests, promoted specials and took orders.
- Maintained secure cash register, promptly resolving discrepancies in daily totals.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated grills and fryers to prepare sandwiches and side items.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Trained team members to prepare sandwiches and other items according to instructions
Host
Cracker Barrell
Wilson, NC
08.2015 - 08.2016
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service-and food-related service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Planned and executed number of of guest parties by organized menus, spaces, and special requests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
Education
High School Diploma -
Attended Beddingfield High School
Wilson, NC 08.2011 - 06.2014
Timeline
Manager
Salvation Army
03.2022 - 05.2023
Cashier
Salvation Army
12.2018 - 03.2022
Cashier, Sandwich Maker
Subway Restuarants
04.2018 - 10.2018
Home Care Worker
Self Employed
02.2017 - Current
Host
Cracker Barrell
08.2015 - 08.2016
High School Diploma -
Attended Beddingfield High School
08.2011 - 06.2014