Shannon Weems
Columbus,OH
Summary
Compassionate PCA with expertise in emotional support, vital signs monitoring, and infection control. Committed to enhancing patient experiences through attentive care and strong relationship building.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Knowledgeable [medical terminology] with background in personal care assistance. Efficiently provided compassionate support and care to clients, contributing to their well-being and comfort. Demonstrated reliability and excellent communication skills, ensuring seamless collaboration with healthcare teams and families.
Overview
5
5
years of professional experience
Work History
PCA/Unit Coordinator
Nationwide Children's Hospital Main Campus
444 Butterfly Gardens Dr
08.2024 - Current
- Assisted nursing staff in daily patient care activities and comfort measures.
- Monitored vital signs and reported changes to medical team for timely interventions.
- Maintained cleanliness and organization of patient rooms and common areas.
- Provided emotional support to patients and families, enhancing overall experience.
- Documented patient observations accurately in electronic health records system.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
PCA Personal Care Assistant
Akron Children's Hospital
Akron, OH
04.2021 - 07.2024
- Assisted healthcare team with daily patient care activities and routine monitoring.
- Maintained accurate patient records and documentation in compliance with hospital protocols.
- Collaborated with nursing staff to ensure timely responses to patient needs and concerns.
- Implemented infection control measures to enhance safety in patient environments.
- Observed changes in patients' conditions, reporting critical information to healthcare professionals promptly.
- Improved patient comfort by providing compassionate and attentive care.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Patient Access Representative
Cleveland Clinic
Akron, OH
08.2021 - 03.2024
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification and pre-authorization procedures, enhancing patient access to services.
- Streamlined appointment scheduling using electronic health record systems, improving operational efficiency.
- Trained new staff on best practices for patient intake and system navigation, fostering a collaborative environment.
- Collaborated with clinical teams to optimize workflows and reduce wait times for patients seeking care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
NSICU Unit Clerk
Cleveland Clinic Akron General
Akron, OH
08.2021 - 03.2024
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Processed admissions and discharges while maintaining compliance with hospital protocols.
- Assisted in scheduling appointments and managing calendars for medical providers efficiently.
- Monitored inventory levels of office supplies and requested replenishments as needed.
- Trained new staff on administrative procedures and system navigation for optimal performance.
- Led initiatives to enhance patient experience through effective problem resolution and support services.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Obtained and organized medical records for office visits and scheduled labs.
Education
Dental Assistant
Akron Early College
Akron, OH06-2010
Diploma
North High School
Akron, OH06-2010
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Vital signs monitoring
- HIPAA compliance
- Emergency response
- Infection control
- Continuing education
- Nutrition monitoring
- Medical terminology
- Cultural sensitivity
- Daily living assistance
- Safety awareness
- Patient documentation
- Adaptive equipment knowledge
- Oxygen therapy
- Feeding assistance
- CPR certification
- Basic life support
- Patient observation
- Patient positioning
- Patient services
- Sterilization techniques
- Specimen collection
- Restocking supplies
- Personal care aide (PCA)
- Patient relationship building
- Room cleaning and restocking
- Heavy lifting
- Support services
- Family communication
Timeline
PCA/Unit Coordinator
Nationwide Children's Hospital Main Campus
08.2024 - Current
Patient Access Representative
Cleveland Clinic
08.2021 - 03.2024
NSICU Unit Clerk
Cleveland Clinic Akron General
08.2021 - 03.2024
PCA Personal Care Assistant
Akron Children's Hospital
04.2021 - 07.2024
Dental Assistant
Akron Early College
Diploma
North High School