Shannon Werdermann
Milwaukee County Sheriff's Office
Milwaukee,USA
1
Certification
14
years of professional experience
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Work History
Officer
5 Months- Intervened to prevent fights, managed disruptive behavior, and responded to emergency medical situations, utilizing appropriate physical force or restraints to maintain safety.
- Monitored and maintained custody, control, and discipline of inmates through routine cell searches, headcounts, and perimeter checks, ensuring a secure environment.
- Escorted inmates to various locations, including court and medical facilities.: Securely escort and transport inmates to court appearances, medical facilities, and other correctional or state institutions.
- Documented daily activities, logged security breaches, interviewed individuals involved in incidents, and wrote factual reports for internal records and court testimony, ensuring accurate documentation.
Department Manager
8 Months- Managing a team of 15+ employees and managers
- Managed store operations, ensuring safety and security during opening and closing.
- Operations, hiring, recruiting, training new and current employees, payroll, scheduling, merchandising, and customer service.
- Led team in executing merchandising strategies to enhance customer experience.
- Streamlined inventory management processes, minimizing stock discrepancies.
- Analyzed sales data to drive strategic decision-making for promotions and layouts.
- Developed training programs to improve staff performance and engagement.
- Coordinated with other departments to align efforts in achieving company-wide objectives.
Store Manager/District Trainer
4 Years 8 Months- Oversaw 12 stores across 3 states, facilitated hiring, training, onboarding, and prepared for new store openings while maintaining staffing across all locations.
- Led training programs for new store managers, enhancing operational efficiency across multiple locations.
- Developed and implemented best practices to optimize sales and customer service performance.
- Hired and recruited staff, managed payroll, led team of 10+ employees, ensured customer service and LP awareness, handled scheduling, completed daily and weekly paperwork, resolved POS issues, trained and developed team members, managed merchandising and floor sets, solved problems, met sales and weekly goals, motivated team members, maintained general housekeeping, opened and closed store, executed directives from upper management.
- Mentored staff on inventory management techniques, improving stock accuracy and turnover rates.
Manager of Operations
6 Months- Led cross-functional teams to execute operational strategies aligned with business goals.
- Implemented process improvements that increased efficiency in daily operations.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Managed payroll, hired and trained staff, built cohesive teams, and delivered customer service.
Store Manager
4 Months- Hired and recruited staff, met sales goals in alignment with company and store standards. Issued installment loans, check cashing, loading Net Spend prepaid cards. Enforced company policies and procedures to ensure compliance and operational integrity. Audited registers and safes, handling large amounts of money at a single time. Ensured a clean and organized workplace to support operational efficiency, maintaining a proper and professional work environment and following guidelines accordingly.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Hired and recruited staff, met sales goals in alignment with company and store standards. Issued installment loans, check cashing, loading Net Spend prepaid cards. Enforced company policies and procedures to ensure compliance and operational integrity. Audited registers and safes, handling large amounts of money at a single time. Ensured a clean and organized workplace to support operational efficiency, maintaining a proper and professional work environment and following guidelines accordingly.
Customer Service Representative
3 Months- Answered phone calls promptly., Resolved challenging situations to improve customer satisfaction and support operational efficiency., Handled multiple tasks simultaneously in a fast-paced environment to maintain service quality., Leveraged advanced software tools to streamline processes and enhance productivity.
- Leveraged advanced software tools to streamline processes and enhance productivity.
- Trained new team members on company policies and customer interaction protocols, improving onboarding effectiveness.
- Answer phone calls in a timely manner
Store Manager
6 Years 3 Months- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Oversaw daily operations to maintain high standards and streamline processes.
- Ensured high standards of precision in daily operations.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Created strategic plans to drive business growth and improve overall performance.
- Demonstrated advanced knowledge of sales techniques and strategies.
- Team leadership and coaching
- Mentoring and coaching
- Scheduled and led weekly store meetings for all employees to
- Set specific targets for team performance and productivity.
- Directed team efforts to achieve optimal performance. financial goals and sales.
- Interviewed job candidates and made staffing decisions based
- Staff training and development individual employee knowledge and service requirements.
- Uphold and communicated store programs and standards to
- Relationship building and discuss sales promotions and new inventory while providing management platform for all to voice concerns.
- Provided customer service based on store needs and employee capabilities.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Managed, hired and developed top talent to strengthen workflow Education and productivity.
Key Holder
11 Months- Supervised team of 10-15 employees to ensure smooth daily operations.
- Oversaw employee performance, addressed issues, and maintained productivity targets.
- Enhanced customer service by maintaining a friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained and mentored new employees.
- Monitored security areas to ensure safety during peak hours.
- Received and accurately counted cash and payments during transactions.
- Processed customer returns to maintain inventory accuracy.
- Opened inventory boxes and restocked shelves to maintain product availability.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma
Skills
Human resources
Employee relations
Employee engagement
Payroll management
Financial services
Financial sales
Operations
Data analysis
Strategic planning
Supervising experience
Leadership development
Problem-solving
Time management
Work coordination
Certification
- Milwaukee County Sheriff's Office Jailer Class Certification
Timeline
Officer
Milwaukee County Sheriff's Office
02.2026 - CurrentRead More
Department Manager
H&M
06.2025 - 02.2026Read More
Manager of Operations
Forever 21
03.2021 - 09.2021Read More
Store Manager/District Trainer
Windsor
10.2020 - 06.2025Read More
Store Manager
Axcess Financial/ Check n Go
07.2020 - 11.2020Read More
Customer Service Representative
Charter Communications
03.2020 - 06.2020Read More
Store Manager
Discovery Clothing Company
12.2013 - 03.2020Read More
Key Holder
Dots Fashions
01.2013 - 12.2013Read More
Alexander Hamilton High School
High School Diploma
Read More