Shannon Hall
Scottsburg,IN
Summary
With over 25 years in the Automotive industry I have cultivated knowledge of all departments within a dealership setting. I have extensive knowledge of dealership accounting.
During my time at Coyle Chevrolet I participated in several audits ranging from Sales Tax to GM incentive audits and monthly floorplan audits. During my job as GM of Hoopsters Sports Grill I developed and maintained several Excel spread sheets to track daily balances as well as inventories and cost. As an employee of Americas Auto Auction I have developed relationships with several local dealerships and banks. I work closely with large remarketing accounts such as GM and Holman to ensure that their titles conform to State regulations.
Overview
20
20
years of professional experience
Work History
Fleet and Commercial Title Clerk
Americas Auto Auctions Clark County
10.2022 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Handled cash and credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified 200+ titles weekly.
General Manager
Hoopsters Sports Grill
02.2021 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends and competitor activities to create competitive advantages.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Office Manager
Coyle Chevrolet Buick GMC/Nissan
01.2004 - 02.2021
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Authored business documents to organize and emphasize information quickly and effectively.
- Delivered performance reviews, recommending additional training or advancements.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Coordinated travel arrangements for executives and staff members, ensuring smooth business trips with minimal disruptions.
- Completed weekly payroll for 100+ employees.
- Reconciled multiple bank accounts daily.
- Reconciled scheduled accounts monthly to ensure accurate financial statements.
Education
Accounting
Morehead State University
Morehead, KYHigh School Diploma -
Jeffersonville High School
Jeffersonville, INSkills
Title processing
File Management
Accuracy and Precision
Legal Compliance
Loan Documentation
Renewals management
Data Entry
Research and analysis
Records analysis
Timeline
Fleet and Commercial Title Clerk
Americas Auto Auctions Clark County
10.2022 - Current
General Manager
Hoopsters Sports Grill
02.2021 - 10.2022
Assistant Office Manager
Coyle Chevrolet Buick GMC/Nissan
01.2004 - 02.2021
Accounting
Morehead State University
High School Diploma -
Jeffersonville High School
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