Summary
Overview
Work History
Education
Timeline
Generic

Shannon West

Sterling,PA

Summary

Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

11
11
years of professional experience

Work History

Deputy Register of Deeds

Wayne County Government
Waynesboro, TN
05.2022 - Current
  • Organized electronic files for easy retrieval when needed.
  • Scanned documents into digital format for storage purposes.
  • Monitored incoming mail, sorted paperwork, answered phones and provided general administrative support.
  • Coordinated with outside agencies to ensure compliance with state laws and regulations.
  • Performed daily reconciliation of funds received from customers.
  • Reviewed and processed documents for recording, ensuring accuracy of information.
  • Verified legal descriptions on all documents submitted for recording.
  • Input data into computer systems in order to maintain accurate records of documents filed in the office.
  • Processed real estate transactions such as mortgages, deeds, liens and releases.
  • Researched historical records to assist customers in locating pertinent information.
  • Assisted the public in filing documents with the Register of Deeds office.
  • Provided customer service by responding to inquiries regarding document processing procedures.

Registered Nurse Public Nurse Health Consultant

State of Tennessee
Nashville, TN
05.2021 - 05.2022
  • Conducted Licensure and Complaint Surveys in Long-Term Care and Assisted Living Facilities
  • Maintain knowledge and resources related to LTC and ALF regulations
  • Performed staff & resident interviews, observations of the operations of the facility, record reviews and documentation of these tasks
  • Maintained communication with facility management and direct-care staff throughout time in the facility
  • Gathered and maintained paperwork of all pertinent records
  • Input data into computer system designed for survey process
  • Determined if negative outcomes occurred and assigned scope & severity when applicable
  • Documented deficiencies that were cited
  • Turned paperwork in timely and traveled several days per week

RN Case Manager

Hospice Compassus
Lawrenceburg, TN
05.2018 - 05.2021
  • Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
  • Maintained accurate documentation of patient progress in the electronic health record.
  • Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
  • Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
  • Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
  • Monitored and evaluated effectiveness of treatment plans and interventions.
  • Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
  • Attended continuing education seminars relevant to case management practices.
  • Communicated regularly with family members regarding patient care needs and progress toward goals.
  • Facilitated referrals to community resources for additional support services.
  • Actively participated in multidisciplinary meetings discussing complex cases with members of the healthcare team.
  • Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
  • Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Responded to acute situations with speed, expertise and level-headed approaches to provide optimal care.

Assistant Director of Nursing

Waynesboro Health & Rehabilitation
Waynesboro, TN
07.2013 - 05.2019
  • Developed and implemented strategies to promote patient safety and quality care outcomes.
  • Investigated incidents reported by staff members or patients and families.
  • Implemented infection control measures according to established protocols.
  • Oversaw daily operations within the department including scheduling shifts and approving time off requests.
  • Maintained accurate records of staffing assignments and patient data according to established guidelines.
  • Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
  • Conducted performance evaluations for all nursing personnel.
  • Assisted with recruitment and retention of nursing staff.
  • Provided leadership support during times of crisis or emergency situations.
  • Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
  • Facilitated professional development opportunities for nurses through continuing education programs.
  • Assessed staffing needs based on patient census and acuity levels.
  • Ensured proper orientation of new hires as well as ongoing training for existing staff members.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
  • Implemented changes needed to correct deficiencies found during government inspections.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Recruited, hired and trained new medical and facility staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Education

Associate of Applied Science - Registered Nurse

Northwest Shoals Community College
Phil Campbell, AL
05-1994

Timeline

Deputy Register of Deeds

Wayne County Government
05.2022 - Current

Registered Nurse Public Nurse Health Consultant

State of Tennessee
05.2021 - 05.2022

RN Case Manager

Hospice Compassus
05.2018 - 05.2021

Assistant Director of Nursing

Waynesboro Health & Rehabilitation
07.2013 - 05.2019

Associate of Applied Science - Registered Nurse

Northwest Shoals Community College

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Shannon West