Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Timeline
Generic
Shannon White

Shannon White

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Leasing Manager

Improsynergies
09.2022 - Current
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Created and submitted daily reports on leasing activities.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.

Assistant Property Manager

Skyridge Woodstock
01.2015 - 01.2018
  • Building positive relationships with prospective and current tenants, Overseeing the timely and successful completion of maintenance requests, Showing properties to prospective tenants and answering relevant questions, Preparing and executing detailed and legally compliant lease agreements, Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols, Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution.

Administrative Assistant

Boxresellers
01.2011 - 01.2015
  • Answering and directing phone calls to relevant staff, Scheduling meetings and appointments, Taking notes and minutes in meetings, Ordering and taking stock of office supplies, Being a point of contact for a range of staff and external stakeholders, Preparing documents for meetings and business trips, Processing and directing mail and incoming packages or deliveries.

Education

High School Diploma -

Booker T Washington High School

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Records Management
  • Payment Collection
  • Onsite Tours
  • Security Deposit Refunds
  • Housing Regulations
  • Business Processes and Procedures
  • Telephone and Email Etiquette
  • Vacant Unit Monitoring
  • Property Inspections
  • Payment Management
  • Property Maintenance
  • Property Management
  • Tenant Relations
  • Leasing and Sales

Certification

  • Certified Recertification Clerk, HJ Russell - 1999-2004

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Yardie

Timeline

Leasing Manager

Improsynergies
09.2022 - Current

Assistant Property Manager

Skyridge Woodstock
01.2015 - 01.2018

Administrative Assistant

Boxresellers
01.2011 - 01.2015

High School Diploma -

Booker T Washington High School

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Shannon White