SHANNON WHITE
San Antonio,TX
Summary
Results-driven executive with over 15 years of leadership experience in organizational management, service excellence, and team development. Proven ability to drive strategic initiatives that enhance customer experience and satisfaction, optimize operational efficiency, and foster a culture of hospitality. Skilled in leading cross-functional teams, developing and implementing client-centric programs, and utilizing data-driven insights to continuously improve service delivery. Adept at securing funding and resources, building strong community relationships, and driving organizational growth. Committed to delivering personalized, high-quality service across all touchpoints and empowering teams to exceed expectations.
Relocating to the Albany, NY area and available for an in-person interview from May 5–9.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CEO/Chief Clinical Director
Guardian House
07.2014 - Current
- Raised $4 million over 13 months to fund the renovation of a new facility, increasing operating space with a focus on expanding client-facing areas, improving security, and creating a supportive, healing environment based on trauma-informed care principles.
- Spearhead strategic and operational management of Guardian House, focusing on staff development, program enhancement, customer service and organizational expansion.
- Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
- Improved organizational services and enhanced brand reputation, ensuring sustainable growth and community impact.
- Oversaw the management of 30+ staff members, including clinical therapists, administrative staff, clinical interns and volunteers, ensuring efficient operations and high-quality program and customer service delivery.
- Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
- Increased operating budget by over 160% within five years by implementing strategic plans and streamlining operations, optimizing resource allocation, diversifying revenue streams, and improving the financial health of the organization.
- Revitalized a failing organization, increasing revenue streams and boosting visibility through strategic outreach and funding efforts.
Associate Director
TEAMability
05.2012 - 07.2014
- Assisted Executive Director in managing all aspects of operations.
- Integrated psychotherapeutic approaches to enhance service delivery for children with severe multiple disabilities and their families within the organization.
- Streamlined organizational processes and procedures.
- Designed and implemented a new marketing strategy, improving the agency's public presence.
- Led grant writing, securing essential funding and enhancing service offerings.
- Maintained positive client relations by prioritizing open and ongoing communication, actively listening to understand client needs, and showing appreciation for their trust.
Clinical and Program Director
Center for Family Relations
10.2009 - 05.2012
- Rebuilt the organization through rebranding, development of infrastructure, and policy implementation, ensuring ethical standards and accountability.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Increased agency revenue by creating a counseling program and securing reimbursements through existing contracts.
- Managed multiple programs and ensured agency compliance with outcome measures for service delivery while maintaining excellent customer service.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Provided leadership to staff, interns, and volunteers, fostering a therapeutic environment for families.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Managed case files and maintained ethical standards, as Custodian of Records, ensuring compliance with industry regulations while leading the organization in its commitment to client confidentiality and service excellence.
Education
Master of Science - Counseling Psychology
Our Lady of The Lake University
San Antonio, TX08.2001
Bachelor of Arts - Psychology
University of Texas At San Antonio
San Antonio, TX08.1999
Skills
- Organizational Leadership & Strategic Planning
- Staff Development & Performance Management
- Hospitality-Driven Service Excellence
- Grant Writing & Fundraising
- Program Development & Implementation
- Crisis Management & Conflict Resolution
- Public Speaking & Community Outreach
- Clinical Supervision
- Conflict Resolution & Crisis Intervention
- Counseling & Therapeutic Techniques
Certification
Licensed Professional Counselor - Supervisor (LPC-S)
- Texas, license number 19270
- licensed since 2004
Timeline
CEO/Chief Clinical Director
Guardian House
07.2014 - Current
Associate Director
TEAMability
05.2012 - 07.2014
Clinical and Program Director
Center for Family Relations
10.2009 - 05.2012
Master of Science - Counseling Psychology
Our Lady of The Lake University
Bachelor of Arts - Psychology
University of Texas At San Antonio
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