Shannon White
McDonough,GA
Summary
Experienced with handling high volumes of customer inquiries via email. Utilizes strong communication skills to provide clear and concise responses. Track record of resolving issues efficiently and maintaining customer satisfaction.
Professional with strong background in customer support, ready to excel in email communication. Known for resolving issues efficiently, ensuring customer satisfaction, and adapting to changing needs. Skilled in written communication, problem-solving, and collaboration. Dependable team player focused on achieving results.
Overview
15
15
years of professional experience
Work History
Search Engine Evaluator
Appen
12.2018 - Current
- Enhanced search engine accuracy by conducting comprehensive evaluations of query results.
- Contributed to search engine optimization by analyzing website content for relevance and quality.
- Conducted extensive research on specific topics to ensure accurate representation within search engines.
- Improved user experience by identifying and reporting issues in search engine algorithms.
- Evaluated search engine results based on predefined guidelines, ensuring consistency and reliability across all queries.
Paralegal Assistant
Rhodes Law
02.2020 - 09.2020
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Intern
Department of Social Services
08.2010 - 12.2010
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Education
No Degree - Social Work
Virginia Union University
Richmond, VAHigh School Diploma -
Liberty High School
Bealeton, VA06-2007
Skills
- Customer focus
- Keyword research
- SEO
- Cross-cultural awareness
- Online tools
- Web research
- Email writing
- Document drafting
- File organization
- Proofreading
- Writing and editing
- Microsoft office
- Fast learner
- Document editing
- Client service and support
Timeline
Paralegal Assistant
Rhodes Law
02.2020 - 09.2020
Search Engine Evaluator
Appen
12.2018 - Current
Intern
Department of Social Services
08.2010 - 12.2010
No Degree - Social Work
Virginia Union University
High School Diploma -
Liberty High School
Similar Profiles
Chinedu OkaforChinedu Okafor
Search Engine Analyst at AppenSearch Engine Analyst at Appen
Jonathan Gress-WrightJonathan Gress-Wright
Linguist at AppenLinguist at Appen
Alexandra G. Rodriguez AcevedoAlexandra G. Rodriguez Acevedo
Social Media Evaluator at AppenSocial Media Evaluator at Appen
Daniel CharlieDaniel Charlie
Equipment Operator at Kellogg Brown & Root (KBR)Equipment Operator at Kellogg Brown & Root (KBR)
Kerry ArnoldKerry Arnold
Market President at RenasantMarket President at Renasant