Shannon Whitlock

• Provide virtual hands on assistance with the modification of data for internal employees spanning across 50 countries.
• Conduct all HR functions within the Service Now, Workday and Genesys systems/ channels.
• Ability to service all channels collectively taking on a heavy case load generating from emails, chats and phones.
• Trained in case translation for different languages.
• Offer assistance as a service help desk, with issues in accessing onboarding tasks, welcome email and passwords, I9 completion, and accessing ADP for direct deposit set up information before and upon hire.
• Assist managers, supervisors, and department leaders with changes to team information such as lateral moves, time cards, PTO modification and entry instruction.
• Initiate job changes, including promotions, terminations, payroll inquiries, and relocations, while also addressing and providing knowledge on all additional company policies and procedures company wide.
• Setting up employee work profiles for permanent and contingent employees, providing full onboarding assistance.
• Knowledge of case escalation procedures to Tier2 and other HR departments.
• Provide assistance is updating information related to pay group, work shift, and personal

information needed for multi factor authentication.

• Proficient in Service Now, Workday, Genesys and Avaya systems.

• Provide exceptional sales experiences for buyers, sellers, investors, lessors, and lessees
• Offer marketing tools such as signage, media marketing, and in-home tours
• Utilize analytical skills to provide information on interest rates, sales prices, and closing costs
• Achieved over $1 million in sales volume in the first year.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Maintained connections with clients to encourage repeat business and referrals.

• Provided excellent medical representative care to clients' employees
• Assisted with medical benefit elections and offered outstanding customer service
• Collected and retrieved data to answer healthcare inquiries
• This role led to a permanent position at Thermo Fisher Scientific.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.

• Scheduled salon and spa services, managed appointment changes, and cancellations
• Handled financial responsibilities, including cash drawer and credit card payments.

• Managed patient procedures, scheduling, and aftercare
• Utilized strong communication skills for patient consultations and pricing discussions
• Maintained financial records and inventory for med spa.

• Scheduled and conducted cosmetic appointments
• Recommended skincare and cosmetic products
• Provided excellent customer service and promoted customer loyalty programs.