Shannon Whittaker
Burlington,IA
Summary
Experienced and skilled owner with a strong background in marketing, customer service, and facility oversight. With over 11 years of industry experience, this candidate has developed a deep understanding of effective strategies to drive business growth and ensure customer satisfaction. Their ability to work seamlessly with individuals at all levels within an organization has proven to be highly effective in achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Owner/Operations Manager
Lilhawks Childcare
04.2012 - Current
- Maintained State Licensing
- Participated in continuing education courses
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Directed and coordinated daily activities
- Made the childcare was always operating within the States rule and regulations.
Property Preservation Specialist
Self-employeed
02.2016 - 03.2018
- Streamlined property maintenance processes for increased efficiency and reduced turnaround times.
- Optimized resource allocation by prioritizing urgent tasks according to client requirements, property condition, and market demands.
- Conducted employee training sessions to equip team members with the latest industry knowledge and best practices in property preservation.
- Safeguarded properties from vandalism or theft by installing security measures such as fencing, boarding windows, or alarm systems when required.
- Increased client satisfaction with timely completion of work orders and detailed status updates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Customer Service Cashier
Sudden Impact
04.2010 - 09.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Communicated effectively with managers,supervisors, and other associates.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Production and Quality Control
Shears
09.2009 - 02.2010
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Boosted customer satisfaction with thorough inspection of products before shipment.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Conducted quality control checks on products on the line.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
Education
GED -
Southeastern Community Collage
West Burlington, IA07.1993
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Strategic Planning
- Quality Management Systems
- Calendar Management
- Client Service
Hobbies include
My hobbies include spending time with my family, working with my hands, reading, anything about history and traveling.
Timeline
Property Preservation Specialist
Self-employeed
02.2016 - 03.2018
Owner/Operations Manager
Lilhawks Childcare
04.2012 - Current
Customer Service Cashier
Sudden Impact
04.2010 - 09.2011
Production and Quality Control
Shears
09.2009 - 02.2010
GED -
Southeastern Community Collage
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