Shannon McDonald
Odessa,TX
Summary
- Energetic and reliable Retail Sales Associate with experience in a high end merchandise environment.
- Core Strengths Large cash/check deposits Organizational skills Invoice processing Energetic Work attitude Telephone Inquiries Shipping and Receiving Dispatching Office work
- Fast learner
- Visual learner
- People person
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Orchard Park of Permian Basin
Odessa, TX
11.2022 - 01.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Child Care Provider/Babysitter
Self employed
Odessa, TX
03.2019 - 11.2022
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Transporting children to school, sports activities, or other engagements when necessary.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
Camera Operator, Front Office, Lot Attendant
WTAR
Odessa, TX
11.2017 - 03.2018
- Repossessing vehicles
- charting property from vehicles
- releasing vehicles
- releasing property from vehicles
- transports
- daily logging
Hostess
Osaka Japanese Steakhouse
Odessa, TX
01.2016 - 03.2016
- I was in charge of taking to go orders
- Seating the customers
- Answering phones as well as cashing out tickets
- Doing nightly reports etc.
- Accurately recorded customer information into reservation system.
- Verified reservations and wait times with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Resolved any customer complaints or issues quickly and professionally.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
Dispatcher
Ector County VSF
Odessa, TX
11.2015 - 12.2015
- Dispatching - releasing vehicles - entering in information - also have TDLR license
- Verified driver credentials prior to assigning them a route or task.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Receptionist (full-time)
Patterson Customs
Marshall, TX
01.2012 - 11.2015
- Patterson Customs Answering phones, stocking orders, making orders, spreadsheets, debit/credit card transactions, inside sales, large cash deposits, handle all customer relations.
- Scheduled appointments for clients, customers, and other visitors.
- Compiled data from various sources into organized reports for management review.
Housekeeping
Marshall Manor West
Marshall, TX
08.2014 - 09.2014
- Worked as a housekeeper performing cleaning duties while providing excellent service to the residents
- Organized housekeeping carts with necessary supplies at the start of shift.
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Performed housekeeping duties such as laundry, cleaning rooms and mopping floors.
Waitress/Cashier
Dinner Bell
Marshall, TX
07.2014 - 08.2014
- Cleaning while providing excellent customer service
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
Cashier
Tractor Supply
Marshall, TX
06.2012 - 12.2012
- Worked as a team member performing cashier duties, as well as great customer service
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Menasha High School
Menasha, WI05.2012
Skills
- Scheduling (2 years)
- Receptionist (6 years)
- Billing (Less than 1 year)
- Filing (1 year)
- Data Entry
- Inventory (4 years)
- Organizational Skills (6 years)
- Clerical (6 years)
- Shipping & Receiving
- Host/Hostess (6 years)
- Outside Sales (1 year)
- Inside Sales (3 years)
- Nannying (10 years)
- Childcare (10 years)
- Babysitting (10 years)
- Toddler Care (10 years)
- Infant Care
- Dementia Care
- Meal Preparation
- Senior Care
- Food Preparation
- Cleaning Experience
- Alzheimer's Care
- Vital Signs
- Caregiving
- Nursing
- Home Care
- Phone Etiquette
- Personal Assistant Experience
- Medication Administration
- Experience with Children
- Teaching
- Retail Sales
- Guest Services
- Large cash/check deposits
- Organizational skills
- Invoice processing
- Energetic Work attitude
- Telephone Inquiries
- Shipping and Receiving
- Dispatching
- Office work
- Progress Documentation
- Patient Companionship
- Documentation
- Basic Housekeeping
- ADL Assistance
- Incident Reporting
- Behavior redirection
- Personal Hygiene Assistance
- Heavy Lifting
- Time Management
- Multitasking and Organization
- Special Needs Care
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Caregiver
Orchard Park of Permian Basin
11.2022 - 01.2023
Child Care Provider/Babysitter
Self employed
03.2019 - 11.2022
Camera Operator, Front Office, Lot Attendant
WTAR
11.2017 - 03.2018
Hostess
Osaka Japanese Steakhouse
01.2016 - 03.2016
Dispatcher
Ector County VSF
11.2015 - 12.2015
Housekeeping
Marshall Manor West
08.2014 - 09.2014
Waitress/Cashier
Dinner Bell
07.2014 - 08.2014
Cashier
Tractor Supply
06.2012 - 12.2012
Receptionist (full-time)
Patterson Customs
01.2012 - 11.2015
High School Diploma -
Menasha High School
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