Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Shannon Wiley

Bennett,CO

Summary

Accomplished District Manager/Catering Manager with a proven track record at Tropical Smoothie Cafe, enhancing operational efficiency and customer satisfaction through expert leadership and relationship building. Spearheaded successful store launches and developed impactful training programs, demonstrating exceptional team development and event planning skills. Achieved significant sales growth by establishing a lucrative catering business.

Overview

21
21
years of professional experience
1
1
Certification

Work History

District Manager

Tropical Smoothie Cafe
07.2019 - Current
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations Supervised various locations, enforcing high-quality standards of operation. Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, and professional growth opportunities. Developed and executed training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Handled catering scheduling, ordered food and planned events. Cultivated relationships with 3rd party vendors to create a catering business outside of our daily operations that increased sales and brought our new concept and product to a wide customer base.

General Manager/Director of Catering

CB&Potts
10.2003 - 07.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Successfully managed a diverse range of events including private parties, corporate functions, and special occasions, consistently exceeding client expectations.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs. Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction. Handled catering scheduling, ordered food and planned events.


Skills

  • Leadership skills
  • Recruiting and Hiring
  • Customer Service
  • Team Development
  • Policies and Procedures
  • Event planning proficiency
  • Relationship Building

Certification

Current Servsafe certified

Timeline

District Manager

Tropical Smoothie Cafe
07.2019 - Current

General Manager/Director of Catering

CB&Potts
10.2003 - 07.2019

Similar Profiles

CREATE PROFILE
Shannon Wiley