Shannon Wiley
Bel Air,MD
Summary
Results-oriented Quality Supervisor in the defense industry, specializing in quality assurance. Implements data-driven decision-making and quality control practices to ensure product reliability and regulatory compliance. Leads teams in continuous improvement initiatives, enhancing manufacturing processes and driving operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Textron Systems
Cockeysville, MD
02.2018 - Current
- Lead quality reviews and risk assessments with DCMA and internal teams, conducting internal audits and hardware assessments to identify and address quality opportunities.
- Develop inspection improvements to production process plans and evaluate work instructions to enhance quality control and defect prevention.
- Lead weekly cross-functional meetings to drive team alignment and collaboration.
- Streamline meeting logistics by organizing and consolidating key information, enhancing productivity and clarity.
- Streamlined onboarding by integrating new hires and leading production floor tours.
- Created task guides to improve role clarity and efficiency.
- Managed and trained/mentored intern, overseeing workload and development.
- Worked with Quality Engineers to develop and maintain specific inspection instructions and procedures, including photos and visual aids to support inspection of products to verify conformity to drawing requirements and design specifications.
- Support the root cause and corrective action (RCCA) processes.
- Managed quality control systems, in-process inspections, and receiving inspection.
- Conducted product and process audits to maintain AS9100 compliance, preparing for 2nd and 3rd party audits.
Store Manager
Rite Aid
Olney, MD
11.2011 - 11.2013
- Established standards to execute replenishment, marketing and exceptional customer service.
- Retention of employees, master delegation, drove top line sales, controlled expenses, payroll, minimized shrink and maintained compliance expectations.
- Trained, monitored progress and provided mentorship to set and deliver goals.
- Achieved operational excellence through strategic action plans.
Teller
M&T Bank
Woodlawn, MD
12.2010 - 11.2011
- Met sales and referral goals, balance ATM, process night drop, review kiting report and identify fraudulent activity to prevent potential loss.
- Responsible for the safekeeping of money received and prompt accounting or transfer of funds.
- Oversee front-office operations and provide impeccable customer service.
In-Home Childcare Provider
07.2005 - 12.2010
- Provide in-home childcare for infants and children up to the age of 8.
- I recorded progress and developed strategies for stimulating learning and development.
Department Team Lead
Target
Westminster, MD
04.2000 - 07.2005
- Train, supervise, schedule and motivate a twenty five member team of part-time associates.
- Monitor sales figures; ensure proper replenishment, control payroll as well as providing excellent customer service.
Store Manager
Fashion Bug
Reisterstown, MD
05.1996 - 04.2000
- Managed and trained fourteen-person sales team.
- I was responsible for payroll, sales figures, merchandising, scheduling, staffing and the retention of associates.
Skills
- JIRA and Oracle
- AS9100 and ISO 9001 compliance
- MS Office Suite and SharePoint
- QlikView and Teams
- Regulatory compliance and quality assurance
- Attention to detail
- Time management
- Cross-functional collaboration
- Effective communication
- Process auditing and compliance verification
- Training and leadership
Certification
- IPC J-STD-001
- IPC-A-610
- IPC/WHMA-A-620
- Space Applications Electronic Hardware Addendum to IPC/WHMA-A-620
- Space Applications Electronic Hardware Addendum to IPC J-STD-001
Core Competencies
JIRA, Oracle, Solumina, ISO 9001/AS9100, NAVSEA, MS Office Suite, SharePoint, Teams, Qlikview, AS9100, process auditing, compliance verification, Strong communication, team collaboration, training, leadership
Professional Development
Textron Leadership Essentials Course
Timeline
Quality Supervisor
Textron Systems
02.2018 - Current
Store Manager
Rite Aid
11.2011 - 11.2013
Teller
M&T Bank
12.2010 - 11.2011
In-Home Childcare Provider
07.2005 - 12.2010
Department Team Lead
Target
04.2000 - 07.2005
Store Manager
Fashion Bug
05.1996 - 04.2000