Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shannon Wilkerson

Rex,GA

Summary

Adept at leading teams and enhancing operational efficiency, I significantly contributed to Georgia Power by mastering cable splicing and power distribution. My proactive approach in training and safety awareness fostered a culture of excellence and teamwork, ensuring high-quality service delivery and improved network reliability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Developmental Supervisor

Georgia Power
03.2024 - 07.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Enhanced weekly communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Demonstrated commitment to the organization core values, leading by example and fostering a culture of excellence.
  • Approving time on a daily as a developmental supervisor

Sr Cable Splice

Georgia Power
08.2017 - Current
  • Facilitated knowledge sharing among team members by leading regular training sessions covering best practices in cable splicing techniques and safety procedures.
  • Upheld industry standards for quality control by rigorously testing all newly installed or repaired cables prior to returning them to service.
  • Assisted in the design and planning of new cabling systems to accommodate expanding networks or increased capacity demands.
  • Increased efficiency in cable splicing tasks, utilizing state-of-the-art equipment and tools.
  • Conducted thorough inspections of existing cable infrastructure to identify areas requiring upgrades or repairs.
  • Reduced downtime for clients by swiftly diagnosing issues with faulty wiring or connections and implementing effective solutions.
  • Enhanced network reliability by performing routine maintenance and repairs on cable systems.
  • Delivered exceptional service by responding quickly to emergency repair requests from customers experiencing outages or other network disruptions.
  • Coordinated schedules with other departments involved in large-scale projects, ensuring seamless collaboration throughout the process.
  • Contributed to a safer work environment by strictly adhering to safety protocols during cable installations and repairs.
  • Contributed to a positive workplace culture by fostering open communication, teamwork, and professionalism among colleagues.

Meter Reader

Georgia Power
06.2002 - 03.2010
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
  • Conducted quality control assessments on newly installed meters, verifying proper functionality before releasing them into active service routes.
  • Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.

Winch Truck Operator

829 Jefferson St

Education

High School Diploma -

Morrow High School
Morrow, GA
06-1996

Skills

  • Quality control measures
  • Power distribution
  • Hand tool proficiency
  • Stress tolerance
  • Underground cable installation
  • Cable splicing expertise
  • Teamwork
  • Teamwork and collaboration
  • Safety awareness
  • Customer service

Accomplishments

    Recieved my certificate from Mcnair Discovery Learning Academy

Certification

Cable splicing rep For the Distribution Safety Committee , as well as 3 years holding a position on the employee team committee .

Timeline

Developmental Supervisor

Georgia Power
03.2024 - 07.2025

Sr Cable Splice

Georgia Power
08.2017 - Current

Meter Reader

Georgia Power
06.2002 - 03.2010

Winch Truck Operator

829 Jefferson St

High School Diploma -

Morrow High School

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Shannon Wilkerson