Shannon Wilkolaski
Linden
Summary
Dynamic Office Manager for 25 years at DenVal Valvano Realty with exceptional customer service and organizational skills. Focused on keeping clients and customers not only satisfied but happy. Enhanced team productivity through effective delegation and streamlined operations, leading to improved client satisfaction. Proficient in document management and conflict resolution, fostering a positive work environment and maintaining compliance with company policies.
Overview
25
25
years of professional experience
Work History
Office Manager
DenVal Valvano Realty
08.2000 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Leveraged typography skills for enhanced readability and visual appeal within designs.
- Enhanced brand recognition by creating visually appealing and consistent marketing materials.
- Implemented design best practices, improving overall visual communication and aesthetics.
- Increased social media engagement with eye-catching graphics tailored to each platform''s specifications.
- Contributed to brainstorming sessions for new product launches and marketing campaigns, generating innovative ideas that drove success.
Education
Associate Of Arts - Art History
Union County College
Cranford, NJSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Supply management
- Documentation and control
- Policy implementation
- Team supervision
- Event coordination
- Business administration
- Team bonding
- Compliance monitoring
- Project management
Timeline
Office Manager
DenVal Valvano Realty
08.2000 - Current
Associate Of Arts - Art History
Union County College
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