Shannon Williams
Columbus,OH
Summary
Versatile logistics professional, successful at taking on routine and complex business challenges with a positive attitude. Recognized as a driven, dedicated and hardworking leader with history of increasing results.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
C.A.T. Global
12.2022 - Current
- Responsible for coaching a team of 4 direct reports
- Manage projects and daily operations, ensuring smooth workflow and team productivity
- Ensure documentation is accurately processed, distributed and released to customers, carriers and staff
- Develop training materials, implement process improvements and provide recommendations for organizational success
- Travel for face to face customer visits addressing both progress and challenges
Sr. Key Account Manager
C.A.T. Global
07.2021 - 12.2022
- Held an active leadership role; mentoring, training, and managing 3 direct reports
- Managed daily shipments, negotiated rates, and bid contract business with an emphasis on growth
- Developed and monitored KPIs and leading routine customer/carrier business reviews
- Effectively utilized data and problem-solving skills to proactively resolve customer concerns
- Found a variety of carrier solutions for all customer needs such as dry van, reefer, drop trailers, LTL, storage, multi stop, ocean port pickups, cross border, intra Canada, hazmat, TWIC, tanker endorsed, blind shipments, scale tickets, food grade, flatbed, dedicated and spot business
- Focused on building customer relationships, expanding accounts and meeting performance expectations.
Senior Account Manager
DHL Transport Brokerage
01.2017 - 07.2021
- Spearheaded new customer launches, large projects, and highly critical business
- Developed long-lasting client relationships by providing exceptional customer service and support
- Managed 1 direct report
- Forecasted account budgets and drove financial performance monthly, quarterly, and yearly
- Performed business reviews, created SOPs and monitored carrier performance on a routine basis
Carrier Procurement Representative
DHL Transport Brokerage
06.2015 - 01.2017
- Established relations with transportation companies and negotiated rates to ensure efficient pricing
- Dispatched carriers and monitored arrival times, ensuring compliance metrics were met
- Vetted and on boarded new carrier partners
- Worked closely with carriers to expand business
Education
Bachelor of Arts - Economics, Management, Marketing
Muskingum University
Master of Business Administration -
University of Findlay
Skills
- Logistics Expertise
- Project Management
- Multitasking and Organization
- Customer Relations
- Goal Setting
- Microsoft Office
- Coaching and Mentoring
- Relationship Building
- Cross-Functional Collaboration
Timeline
Operations Supervisor
C.A.T. Global
12.2022 - Current
Sr. Key Account Manager
C.A.T. Global
07.2021 - 12.2022
Senior Account Manager
DHL Transport Brokerage
01.2017 - 07.2021
Carrier Procurement Representative
DHL Transport Brokerage
06.2015 - 01.2017
Bachelor of Arts - Economics, Management, Marketing
Muskingum University
Master of Business Administration -
University of Findlay
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