Summary
Overview
Work History
Education
Skills
References
References
Timeline
Work Availability
Software
Affiliations
Hi, I’m

Shannon Williams

Senior Business Analyst
Rosharon,Texas

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
years of professional experience

Work History

MRC Global

E-COMMERCE BUSINESS ANALYST AND PRODUCT OWNER
05.2022 - 10.2023

Job overview

  • Required to keep multiple development teams organized and on task in order to adhere to strict timelines
  • Partnered with teams to guide quality and process improvements
  • Created and Implemented Standard Operating Procedures for Agile Run Team, increasing efficiency 75%
  • Responsible for Online Support Teams efficacy and resolution to customer issues including documentation into Jira and Confluence
  • Maintained accurate relationship data of MRC Global locations on storerocket.io in conjunction with Google Sheets and documentation in Confluence
  • Assisted marketing leadership in updating key data within mrcglobal.com to align with Executive Leadership Team earnings releases
  • Collaborated with Agile build teams for mrcglobal.com international website translations via Transperfect
  • Led Implementation and Research into all Salesforce Upcoming Release Updates, org migrations and outages
  • Responsible for aligning prospective Salesforce Project which included individual consultations with over 30 Subject Matter Experts across the company, to Hands on Workshops with Executive Leadership Team Members and SMEs between Salesforce Team and MRC Global teams
  • Strategized with Lead Salesforce developers, Admins and QA teams to ensure functionality of customer catalogs
  • Facilitated communication between stakeholders and technical teams
  • Identified and documented business requirements utilizing Agile methodology.

Cornerstone Home Lending, Inc

BUSINESS INTELLIGENCE - REPORTING BUSINESS ANALYST
11.2012 - 01.2022

Job overview

  • Analyzed key metrics to evaluate factors driving loan level profitability and summarized those findings into dashboards and PBI reports for executive leadership and Regional Managers
  • Created and managed over 1500 reports tracking $15B in annual loan volume delivering business insights to Compliance, Risk, Regional Operations departments and Executive Leadership
  • Worked closely with seven (7) operational regions and eight (8) business units to determine their business models, goals and requirements, and created reporting dashboards to help them meet those business needs
  • Assisted with development of new or revised reporting and monitoring to improve efficiencies while optimizing overall user experience
  • Lead project team migrating business data, data source feeds and modeling from on-premise application to cloud-based offering
  • Supported ad hoc requests from internal customers by creating customized reports as per their needs
  • Implemented security controls over sensitive information while generating reports
  • Utilized Power BI to create interactive visualizations for better decision making by stakeholders
  • Created and managed data visualization models to analyze customer trends.

Cornerstone Home Lending, Inc

LOAN ORIGINATION HELPDESK
04.2007 - 01.2012

Job overview

  • Subject Matter expert supporting primary line of business loan origination system and its B2B integrations
  • Processed over 200 support requests weekly for technical assistance on wide range of issues related to company's loan origination system and its application ecosystem
  • Resolved customer inquiries related to loan status or documentation requirements in a timely manner.

Education

Brookdale College

ASSOCIATE OF ARTS IN MARKETING AND BUSINESS ADMINISTRATION

Skills

  • Information Gathering
  • Issue Identification
  • Documentation and Reporting
  • Process Enhancement
  • Multiple Priorities Management
  • SQL and Databases
  • Evidence-Based Decision Making
  • Process Improvements
  • Continuous Improvement
  • Deadline Adherence
  • Business Intelligence
  • Analytical Thinking
  • Data Analysis
  • Project Planning
  • Report Preparation
  • Business Operations Analysis
  • Project Management

References

References available upon request

References

References available upon request.

Timeline

E-COMMERCE BUSINESS ANALYST AND PRODUCT OWNER

MRC Global
05.2022 - 10.2023

BUSINESS INTELLIGENCE - REPORTING BUSINESS ANALYST

Cornerstone Home Lending, Inc
11.2012 - 01.2022

LOAN ORIGINATION HELPDESK

Cornerstone Home Lending, Inc
04.2007 - 01.2012

Brookdale College

ASSOCIATE OF ARTS IN MARKETING AND BUSINESS ADMINISTRATION
Availability
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Software

Data Visualization

UX Design

SQL

SOQL

DevOps

Jira and Confluence

Power BI

Affiliations

  • Houston Livestock Show & Rodeo
  • ABBI
  • PBR

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Shannon WilliamsSenior Business Analyst