Shannon Williams
Morrow,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. with 5 years of experience in logistics
im eager to learn new policy and procedures
Overview
13
13
years of professional experience
Work History
Floor Team Lead
XPO Logistics
Fairburn, GA
01.2019 - 01.2023
- Review & Verify the accuracy of products, orders etc
- Attention to detail
- Ensuring That Assets are protected
- Liaising with managerial staff and presenting findings and Recommendations
- Collecting, Checking and analysing Data
- Maintained accurate records of inventory counts and discrepancies.
- Managed a team of floor associates to ensure customer service goals were met.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Processing
- Customer Service
- Hazmat
- Processed Hazardous Materials.
- Established effective communication between departments to coordinate tasks efficiently.
- Identified areas of improvement within the store environment and communicated them effectively to management teams.
- Ensured compliance with health and safety regulations at all times.
- Conducted regular training sessions on customer service techniques and product knowledge.
- Supervised daily operations, including opening and closing procedures.
Shop Assistant
Da Tint Depot
Riverdale, GA
01.2012 - 01.2018
- Provided customer satisfaction
- Driving to pick/drop inventory
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Prepared merchandise for purchase or rental.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Processed online orders accurately and timely for delivery or pickup in-store.
- Handled monetary payments
- Accounts receivable/payable
Receptionist
Families First of Palm Beach County
West Palm Beach, FL
01.2010 - 01.2012
- Completed referrals for consumers to community resources
- Scheduled appointments
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Assisted with special projects assigned by management when required.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Collated, bound and stored computer-generated reports.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Operate multi-line telephone.
Education
Medical Assistant Diploma -
Florida Career College
West Palm Beach, FL01.2018
Skills
- Effective Communicator
- Microsoft Office
- WMS
- Employee Training
- Product Knowledge
- Customer Assistance
- Team Leadership
- Adaptable and Flexible
- Reliable and Responsible
- Organization
- Goal-Driven
- Customer Service
- Documentation and Reporting
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Staff Support
- Computer Proficiency and Microsoft Office
Timeline
Floor Team Lead
XPO Logistics
01.2019 - 01.2023
Shop Assistant
Da Tint Depot
01.2012 - 01.2018
Receptionist
Families First of Palm Beach County
01.2010 - 01.2012
Medical Assistant Diploma -
Florida Career College
Similar Profiles
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Annette DavisAnnette Davis
Driver Recruiting Manager at STG Logistics (XPO Logistics)Driver Recruiting Manager at STG Logistics (XPO Logistics)
Ashley N LongAshley N Long
EIP Lead/Inventory Clerk at KM Logistics, XPO Logistics, Fed Ex Supply ChainEIP Lead/Inventory Clerk at KM Logistics, XPO Logistics, Fed Ex Supply Chain
Keysha SimpsonKeysha Simpson
Operations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO LogisticsOperations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO Logistics
Wayne BryantWayne Bryant
Passenger Assist Supervisor at G2 Secure StaffPassenger Assist Supervisor at G2 Secure Staff