Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Williams

Springfield,GA

Summary

Seasoned Office/Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in improving processes and increasing productivity. Excellent communication skills, with talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

25
25
years of professional experience

Work History

Operations Manager

The Mechanical Shop Inc
01.2008 - Current
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Office Manager

Veranda Village
01.2007 - 01.2008
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Controlled finances to lower costs and keep business operating within budget.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.

Human Resources Manager

Effingham County Board Of Commissioners
01.1999 - 05.2006
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Liaised between multiple business divisions to improve communications.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

High School Diploma -

Effingham County High School
Springfield, GA
05.1993

Skills

  • Financial Management
  • Staff Scheduling
  • Customer Service Management
  • Business Administration
  • Budget Control
  • Unsurpassed work ethic
  • Policies and procedures implementation
  • 15 years of experience with Quickbooks
  • Employee relations and conflict resolution
  • Policy Development and Enforcement
  • Administrative Management

Timeline

Operations Manager

The Mechanical Shop Inc
01.2008 - Current

Office Manager

Veranda Village
01.2007 - 01.2008

Human Resources Manager

Effingham County Board Of Commissioners
01.1999 - 05.2006

High School Diploma -

Effingham County High School

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Shannon Williams