Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Williams

Summary

Opportunistic individual with a positive attitude, excels in fast-paced environments, maintain close attention to detail. Superb communication and interpersonal skills. Highly motivated and ambitious to achieve goals.

Overview

10
10
years of professional experience

Work History

Inside Sales

Crescent Electric
09.2023 - Current
  • Streamlined quote generation process by implementing new software tools, increasing efficiency and reducing errors.
  • Reviewed historical data to identify opportunities for improving quoting accuracy and consistency across the organization.
  • Assisted in resolving customer complaints and concerns regarding quotes or pricing discrepancies, fostering positive client relationships.
  • Maintained organized records of all quotes, enabling quick retrieval and updates as needed.
  • Strengthened relationships with key customers through consistent communication regarding their order status, changes, or delays.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Upheld strict data privacy standards while handling sensitive customer information during the order entry process.
  • Collaborated with team members to ensure timely and efficient fulfillment of customer orders.

Inside Sales

Jennmar/Jennmar Services
03.2021 - 09.2023


  • Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
  • Provided training and support for new hires, assisting in their successful integration into their new roles.
  • Prioritized urgent orders efficiently without compromising accuracy or quality standards.
  • Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
  • Reduced processing time with diligent attention to detail, ensuring accurate data entry and timely submission of orders.
  • Streamlined consignment processes for improved efficiency through the implementation of new organizational systems.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.

Receptionist/Medical Assistant

Family Medical Clinic
02.2019 - 01.2020


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Collected fluid or tissue samples by using appropriate collection procedures.

Receptionist/Medical Assistant

Dr. Sonja Brownlee Pediatrics
12.2013 - 04.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

High School Diploma -

Elko High School
Elko, NV
06.2007

Skills

  • Attention to Detail
  • Superior organizational skills
  • Quickly adapt to new concepts and skills
  • Issue Resolution
  • Relationship Building
  • Documentation And Reporting
  • Exceptional Computer Skills
  • Follow guidelines and procedures for safety protocols
  • Recognize critical nature of safety in all work environments
  • Typing skills of 80WPM
  • Knowledge of multiple computer programs
  • Excellent Communication

Timeline

Inside Sales

Crescent Electric
09.2023 - Current

Inside Sales

Jennmar/Jennmar Services
03.2021 - 09.2023

Receptionist/Medical Assistant

Family Medical Clinic
02.2019 - 01.2020

Receptionist/Medical Assistant

Dr. Sonja Brownlee Pediatrics
12.2013 - 04.2014

High School Diploma -

Elko High School

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Shannon Williams