Shannon Williams
Lexington Park,MD
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Caregiver
Step by Step In Home Care
Lexington Park, MD
04.2017 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
Cashier
Weiser Security
Lexington Park, MD
11.2022 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Shift Manager
Mc Donalds
Lexington Park, MD
10.2019 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Supervisor
AMC Theatres
Lexington Park , MD
07.2021 - 08.2021
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
High School Diploma -
Great Mills High School
Great Mills, MD06-2005
Skills
- Chronic Illness Management
- Alzheimer's Care
- Documentation
- Meal Preparation
- Incident Reporting
- Patient Companionship
- Basic Housekeeping
- Progress Documentation
- Special Needs Care
- Elderly Care
- Medication and Appointment Reminders
- Medical record-keeping
- Client documentation
- Respectful and Compassionate
- Community activities
- First aid and safety
- Client Transportation
- Records Maintenance
- Personal Hygiene Assistance
- Heavy Lifting
- COVID-19 Safety Policies
- Problem-Solving
- Dementia Care
- Physical therapy
- CPR Certification
Timeline
Cashier
Weiser Security
11.2022 - 05.2024
Supervisor
AMC Theatres
07.2021 - 08.2021
Shift Manager
Mc Donalds
10.2019 - 06.2022
Caregiver
Step by Step In Home Care
04.2017 - Current
High School Diploma -
Great Mills High School
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