Shannon Williams
Jacksonville,FL
Summary
Adept Senior Project Manager bringing over 9 years proven abilities in leadership and end-to-end project management. Expert in multi-million dollar business transformations, identifying and mitigating risks, reaching milestones and managing deliverables. Experienced in overseeing cross functional leaders while adhering to quarterly and annual portfolio budgets.
Overview
8
8
years of professional experience
Work History
Senior Project Manager
WS Audiology
Palm Beach Gardens , FL
2021.06 - Current
- Oversaw successful implementation of IVR and achieved a significant rise in call answering rate from 43% to 78%
- Achieved a 31% increase in revenue generating appointments by optimizing appointment processes and introducing new opportunities
- Spearheaded collaborative efforts with SONY to oversee the production of a groundbreaking over-the-counter hearing aid.
- Manage a team of 5 to ensure deadlines, budgets and goals were met
Project Manager
UNITERS, North America, LLC
West Palm Beach , FL
2019.05 - 2021.01
- Managed the product development of three FDA approved Covid-19 essential products with an international team
- Manage a team of 2 to ensure deadlines, budgets and goals were met
- Developed a Campaign readiness plan for the largest furniture industry trade show in the world
- Enhanced service application to allow technicians to order parts while on a job site
- Assisted the executive team with developing annual road map and prioritizing the company’s Strategic Initiatives and Core Values;
Project Manager
Marks, Gray, P.A., Lawyers for Enterprise
Jacksonville , FL
2016.08 - 2019.05
- Managed the integration of a new internet-based telephony system
- Created the company’s social media platform and online presence - increasing the company’s clientele by 10% in the first year
- Lead the planning for all company sponsor events including Corporate Gala’s and political gatherings
Education
Bachelor of Arts - Psychology
University of South Florida
Skills
- Change Management
- Cross-Function Collaboration
- Scope Management
- Stakeholder Management
- Risk Analysis
- Budget Management
- Performance Management
- Strategic Planning
Software Technologies
Smartsheet, Microsoft Projects, MS Office, Monday.com, MIRO, Visio, SharePoint, OneDrive, Microsoft Team, Google Workspace, Adobe, RingCentral, InContact, Business Central, Google Analytics, PowerBi, Rebex
Timeline
Senior Project Manager
WS Audiology
2021.06 - Current
Project Manager
UNITERS, North America, LLC
2019.05 - 2021.01
Project Manager
Marks, Gray, P.A., Lawyers for Enterprise
2016.08 - 2019.05
Bachelor of Arts - Psychology
University of South Florida
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