Shannon Williams
Woodbridge,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position with opportunity for growth. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Hairstylist
Myself
02.2016 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Management Consultant (Part Time)
Ratner Companies
01.2010 - 01.2012
- Increased client revenue through effective sales strategy development and implementation.
- Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments.
- Leveraged industry best practices to drive continuous improvement efforts within client organizations.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
District Sales Manager
Ratner Companies
04.2010 - 04.2015
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Hair Salon Manager
Ratner Companies
09.2001 - 04.2011
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Coordinated salon events such as charity fundraisers, showcasing stylist abilities while promoting the business.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Education
Diploma - Cosmetology
Gar-Field High School
Woodbridge, VASkills
- Employee Motivation
- Client Support
- Strategy Development
- Staff Management
- Data review
Timeline
Hairstylist
Myself
02.2016 - Current
District Sales Manager
Ratner Companies
04.2010 - 04.2015
Management Consultant (Part Time)
Ratner Companies
01.2010 - 01.2012
Hair Salon Manager
Ratner Companies
09.2001 - 04.2011
Diploma - Cosmetology
Gar-Field High School
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