Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic
Shannon Williams

Shannon Williams

Healthcare Professional
Birmingham,AL

Summary

Experienced healthcare professional with over 10 years of hands-on healthcare experience in a fast-paced, dynamic environment. Seeking to leverage education and skills in any setting. Highly organized with strong critical reasoning, problem-solving, communication, hospitality, professionalism, medical terminology, basic computer skills, revenue cycle, CPT-4 skills, and analytical skills. Demonstrated track record of delivering superior customer service, promoting overall patient wellness, and building strong patient relations. Looking for an opportunity to apply knowledge and skills in an office environment to further enhance expertise.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Warehouse Associate

Amazon Fullfillment
05.2024 - Current
  • Maintained accurate inventory records, resulting in reduced waste and cost savings.
  • Reduced order processing time for improved customer satisfaction through effective communication and coordination with team members.
  • Ensured compliance with local regulations regarding hazardous materials handling procedures while maintaining a safe working environment.
  • Participated in continuous improvement initiatives aimed at streamlining processes throughout the organization''s warehouses nationwide.
  • Assisted in the development of warehouse safety protocols, contributing to a decrease in workplace incidents.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Followed orders precisely for correct items, sizes and quantities.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Safely and securely loaded items to prevent damage during transport.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Healthcare / Financial Analyst Leadership Supervisor

SS&C Technologies/ DST Systems
10.2021 - 12.2023
  • Working with Medicare Advantage plans / Retirement, Pensions and Securities
  • Supervised 3 divisions which totaled 60 people
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
  • Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
  • Evaluated proposed projects'' ROI using NPV, IRR, and other financial metrics, helping prioritize initiatives with maximum value potential.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
  • Strengthened relationships with external partners through timely communication and collaboration.
  • Improved financial forecast accuracy by implementing new, dynamic modeling tool.
  • Enhanced investor relations with comprehensive, clear financial presentations.
  • Optimized budget allocation, conducting meticulous cost-benefit analyses for major projects.
  • Reduced financial risks by developing and implementing robust risk management policies.
  • Enhanced accuracy of financial projections, incorporating latest market trends and data.
  • Identified underperforming product lines by conducting thorough profitability analysis.
  • Conducted detailed variance analysis to identify cost-saving opportunities, leading to more efficient allocation of resources.
  • Supported successful negotiations, preparing detailed financial models and scenarios.
  • Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.
  • Streamlined financial reporting processes, significantly reducing time required for monthly close.
  • Enhanced team productivity, leading initiatives to improve financial analysis tools and techniques.
  • Facilitated cross-departmental understanding of financial metrics, holding regular training sessions.
  • Reviewed and analyzed project spending throughout project life cycle.
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • Participated in client meetings to discuss financial analysis and investment strategies.

Medicaid Eligibility Leadership Specialist II

State of Alabama
04.2019 - 03.2021
  • Maintaining HIPAA compliance, CMS Guidelines
  • Data entry and record archiving
  • Answered and quickly redirected up to 10 calls per hr
  • Planned and coordinated logistics and materials for community outreach events and presentations to community groups and medical providers and schools
  • Educated the public about the Right to start Medicaid, Plan 1st and Sobra, E & D programs
  • Interviewing clients to determine eligibility for various programs processing 80 to 150 applications per mth while maintaining a caseload of over 400 cases
  • Terminating coverage according to Policy
  • Prepare and analyze weekly and end of month quality reports in a timely manner
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Certifying Elderly and Disabled clients for government approved programs
  • Preparing Budgets for eligibility determination per policy

Finance Agent Operations Lead

Bank of America, Inc.
03.2017 - 12.2017
  • Analyze financial data by collecting, monitoring and creating financial models for decision support
  • Improve financial status through identifying trends and recommending actions to management for customer satisfaction
  • Assist with customer accounts and complete tasks through Synergy Programs/ Lean Programs
  • Handle customer requests, offer support to both internal and external customers, complete conversion mailings and assure service quality
  • Demonstrated patience and consistently scored above average in all performance metrics and quality assurance reviews

Transportation Specialist

Lowndes County Board of Education
09.2011 - 03.2017
  • Supervising and Transporting Pupils to and from school daily as well as in and out of state for school sponsored activities

Phlebotomist

Bridger/AEL Labs
01.2011 - 01.2012
  • Properly handling all specimens according to the company's guidelines, protocols, and safety procedures while always maintaining a sanitary and safe workplace
  • Interviewed patients, analyzed and documented medical records, updated and filed documents for the company file system
  • Utilized customer service skills to obtain necessary information from outside doctor offices
  • Answered phone calls, used fax machine, and copier to help patients or clients with any problems they may have

Dialysis Technician

Fresenius Dialysis Corp.
01.2005 - 01.2007

Office Manager, Medical Assistant

Dr. Phillip Golomb, MD
01.2001 - 01.2002
  • Supervise secretaries, receptionists, and medical billers and coders
  • Oversee and perform medical billing, coding, and collections
  • Schedule appointments
  • Maintain medical records
  • Make deposits
  • Reconcile account information
  • Pay medical office bills
  • Arrange cleaning staff
  • Arrange for emergency maintenance visits for commercial business structure
  • Order medical and office supplies
  • Submit claims to insurance
  • Process company's response to claims
  • Submit billing statements to patients
  • Delegate responsibilities
  • Assess employee performance
  • Perform data entry and processing
  • Develop and implement office policies and procedures
  • Formulate objectives and processes
  • Generate inventory records
  • Provide educational material for patients

Education

Master of Business Administration (MBA) - Organizational Leadership and Change

Colorado Tech University
Denver, CO
01.2018

Bachelor of Science - Healthcare Management

Colorado Tech University
Denver, CO
01.2016

Skills

  • Determining if an authorization from payer is required for pre-registered outpatient diagnostic and surgical services by utilizing online resources or phone calls to the specific payer
  • Escalating cases to the scheduling physician to obtain approval or gather clinical data to submit for authorization
  • Submitting authorization requests via phone or online resources to obtain approval for requested services
  • Completing the first pass medical necessity check
  • Following up with physician offices to obtain additional diagnosis and revised scripts
  • Following client scripting guidelines in compliance with HIPAA and patient satisfaction standards
  • Meeting or exceeding productivity guidelines
  • Warehouse safety
  • Loading and unloading
  • Warehouse organization
  • Order picking
  • Stock replenishment
  • Shipping and receiving
  • Packaging and labeling
  • Stock rotation
  • Problem-solving
  • Barcode scanning
  • Quality management
  • Warehouse operations

Certification

  • State Licensed ALA Administrator, 01/01/24
  • American Society Certified Phlebotomy (ASCP), 01/01/24, Montgomery, AL

Affiliations

American College of Healthcare Administrators, Active Member

Languages

Spanish
Elementary

Timeline

Senior Warehouse Associate

Amazon Fullfillment
05.2024 - Current

Healthcare / Financial Analyst Leadership Supervisor

SS&C Technologies/ DST Systems
10.2021 - 12.2023

Medicaid Eligibility Leadership Specialist II

State of Alabama
04.2019 - 03.2021

Finance Agent Operations Lead

Bank of America, Inc.
03.2017 - 12.2017

Transportation Specialist

Lowndes County Board of Education
09.2011 - 03.2017

Phlebotomist

Bridger/AEL Labs
01.2011 - 01.2012

Dialysis Technician

Fresenius Dialysis Corp.
01.2005 - 01.2007

Office Manager, Medical Assistant

Dr. Phillip Golomb, MD
01.2001 - 01.2002

Bachelor of Science - Healthcare Management

Colorado Tech University
  • State Licensed ALA Administrator, 01/01/24
  • American Society Certified Phlebotomy (ASCP), 01/01/24, Montgomery, AL

Master of Business Administration (MBA) - Organizational Leadership and Change

Colorado Tech University
Shannon WilliamsHealthcare Professional