SHANNON WILLIAMS
BOYNTON BEACH,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Lead CNA 40Hrs Weekly @ $21
It Take A Village Adult Daycare
West Palm Beach, FL
11.2022 - Current
- Organized and facilitated social activities including arts and crafts, musical entertainment, and discussion groups
- Managed the preparation of specialized meals and snacks for individuals with specific dietary needs.
- Ensured the well-being of individuals by aiding in personal care tasks such as grooming, toilet hygiene, walking, and feeding
- Coordinate staff schedules to optimize productivity, handled incoming calls and facilitated fax transmissions
- Utilizing intervention and de-escalation techniques in various situations
Direct Care 40Hrs Weekly @ $22
Royal Paradise Group Home
08.2018 - 10.2024
- Cleaning rooms
- assisting client with ADLs (Activities of Daily Living)
- medication administration
- behavior observation and support
- maintaining record of client progress
- assessing client to determine continuing needs
- assistance in building client self-image and self-confidence.
Customer Service Representative 40Hrs Weekly @ $16
Teleperformance USA Sprint
Boca Raton, FL
09.2019 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
ADT Lead Manager 40Hrs Weekly @ $18
MacTown Miami Achievement Center For The Developmentally Disabilities
04.2016 - 12.2019
- Observed and documented behaviors, implemented goals, and administered medication to support client progress.
- Provided guidance and support for team members in order to enhance their work performance and development.
- Monitored performance of direct reports against established targets.
- Identified opportunities for process improvement within the organization.
- Assisted clients in boosting their self-esteem by providing guidance and feedback
- Ensured punctual and safe commuting to appointments
- Assisted with daily activities
Home Health Aide 40Hrs Weekly @ $16
Expicare Nursing
11.2017 - 08.2019
- Demonstrated proficiency in executing light housekeeping tasks along with meal preparation and service.
- Facilitated transportation arrangements for scheduled appointments while managing shopping errands efficiently.
- Ensured proper medication adherence through reminders or direct administration support.
- Assisted patients extensively in daily activities including bathing, dressing, and grooming.
Behavioral Health Tech 40Hrs Weekly @ $18
Banyan Treatment Center
Pompano Beach, FL
11.2014 - 11.2015
- Assisted with various tasks for the department.
- Ensured the well-being of individuals by implementing safety protocols.
- Utilized procedure forms to accurately record client's details during intake process
- Successfully provided transportation services for clients during group events or meetings
- Recognizes and provides appropriate interventions in crisis situations.
Housing Manager/Case Manager Assistant
Millennium Treatment Group 40Hrs Weekly @ $17
Lake Worth, FL
09.2012 - 11.2014
- Assist In Client Life And Employment Resources
- Assist In Client Activities
- Successfully oversaw housing management and drug testing/urinalysis processes.
- Ensured safe and timely transportation of clients to their desired location
- Optimized tasks related to handling phone communications, faxes, and file management
Education
Certified Nursing Assistant
Academy For Nursing And Health Occupations
West Palm Beach, FL10-2023
Certificate of Technical Studies -
The Academy For Addiction Professionals
Parkland, FL09-2014
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2005
Skills
- Certified Nursing Assistant
- Certified Behavioral Health Technician
- Certified Home Health Aide
- Ethics & Boundaries
- HIPAA
- Security Awareness
- Deaf & Hard of Hearing Module I, II, III, IV
- OSHA Bloodborne Pathogens
- Basic Life Support
- Basic First Aid
- CBT 30 hrs
- Understanding Domestic Violence
Functionalsummary
Adaptable and a highly motivational individual with extensive knowledge and experience with a professional and team spirited attitude.
Education
Boynton Beach, FL,other,West Palm Beach, FL
Contact
305-780-4502
References
- Chrystal Miller 561-702-0832
- Lakeisha Clark 561-875-1335
- Marquis Pugh 786-731-4999
- Ashley Span 954-873-8644
- Troy Jordan 407-745-8498
Timeline
Lead CNA 40Hrs Weekly @ $21
It Take A Village Adult Daycare
11.2022 - Current
Customer Service Representative 40Hrs Weekly @ $16
Teleperformance USA Sprint
09.2019 - 12.2020
Direct Care 40Hrs Weekly @ $22
Royal Paradise Group Home
08.2018 - 10.2024
Home Health Aide 40Hrs Weekly @ $16
Expicare Nursing
11.2017 - 08.2019
ADT Lead Manager 40Hrs Weekly @ $18
MacTown Miami Achievement Center For The Developmentally Disabilities
04.2016 - 12.2019
Behavioral Health Tech 40Hrs Weekly @ $18
Banyan Treatment Center
11.2014 - 11.2015
Housing Manager/Case Manager Assistant
Millennium Treatment Group 40Hrs Weekly @ $17
09.2012 - 11.2014
Certified Nursing Assistant
Academy For Nursing And Health Occupations
Certificate of Technical Studies -
The Academy For Addiction Professionals
High School Diploma -
Boynton Beach Community High School