Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Williams

Rosharon,Texas

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Senior Administrative Assistant

Fort Bend County
06.2024 - Current
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Created and submitted annual county budget.
  • Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Created multiple Standard Operating Procedures.
  • Aided with computer issues among the department.
  • Created and maintained departmental device inventory.
  • Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
  • Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
  • Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for various departments.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created all requests in Agenda Quick that needed to be submitted to Commissioner's Court.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Created IDIS Draw sheets for invoices and payroll items.
  • Assisted with IDIS draw downs.
  • Submitted requests for new project agreements and amendments to County Attorney's office.
  • Created Requisitions for Procurement and Non-Procurement projects with Purchasing Department.
  • Processed payroll items for department, including Labor Distribution.

E-COMMERCE BUSINESS ANALYST AND PRODUCT OWNER

MRC Global
05.2022 - 10.2023
  • Required to keep multiple development teams organized and on task in order to adhere to strict timelines
  • Partnered with teams to guide quality and process improvements
  • Created and Implemented Standard Operating Procedures for Agile Run Team, increasing efficiency 75%
  • Responsible for Online Support Teams efficacy and resolution to customer issues including documentation into Jira and Confluence
  • Maintained accurate relationship data of MRC Global locations on storerocket.io in conjunction with Google Sheets and documentation in Confluence
  • Assisted marketing leadership in updating key data within mrcglobal.com to align with Executive Leadership Team earnings releases
  • Collaborated with Agile build teams for mrcglobal.com international website translations via Transperfect
  • Led Implementation and Research into all Salesforce Upcoming Release Updates, org migrations and outages
  • Responsible for aligning prospective Salesforce Project which included individual consultations with over 30 Subject Matter Experts across the company, to Hands on Workshops with Executive Leadership Team Members and SMEs between Salesforce Team and MRC Global teams
  • Strategized with Lead Salesforce developers, Admins and QA teams to ensure functionality of customer catalogs
  • Facilitated communication between stakeholders and technical teams
  • Identified and documented business requirements utilizing Agile methodology.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Identified and resolved problems through root cause analysis and research.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Enhanced interfaces to promote better functionality for users.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.

BUSINESS INTELLIGENCE - REPORTING BUSINESS ANALYST

Cornerstone Home Lending, Inc
11.2012 - 01.2022
  • Analyzed key metrics to evaluate factors driving loan level profitability and summarized those findings into dashboards and PBI reports for executive leadership and Regional Managers
  • Created and managed over 1500 reports tracking $15B in annual loan volume delivering business insights to Compliance, Risk, Regional Operations departments and Executive Leadership
  • Worked closely with seven (7) operational regions and eight (8) business units to determine their business models, goals and requirements, and created reporting dashboards to help them meet those business needs
  • Assisted with development of new or revised reporting and monitoring to improve efficiencies while optimizing overall user experience
  • Lead project team migrating business data, data source feeds and modeling from on-premise application to cloud-based offering
  • Supported ad hoc requests from internal customers by creating customized reports as per their needs
  • Implemented security controls over sensitive information while generating reports
  • Utilized Power BI to create interactive visualizations for better decision making by stakeholders
  • Created and managed data visualization models to analyze customer trends.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
  • Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.

LOAN ORIGINATION HELPDESK

Cornerstone Home Lending, Inc
04.2007 - 01.2012
  • Subject Matter expert supporting primary line of business loan origination system and its B2B integrations
  • Processed over 200 support requests weekly for technical assistance on wide range of issues related to company's loan origination system and its application ecosystem
  • Resolved customer inquiries related to loan status or documentation requirements in a timely manner.
  • Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
  • Maintained up-to-date knowledge of lending regulations, ensuring compliance in all transactions.

Education

ASSOCIATE OF ARTS IN MARKETING AND BUSINESS ADMINISTRATION - Business Administration And Management

Brookdale College

Skills

  • Data collection
  • Problem recognition
  • Documentation and Reporting
  • Process optimization
  • Multiple Priorities Management
  • SQL and Databases
  • Evidence-Based Decision Making
  • Process Improvements
  • Continuous Improvement
  • Deadline Adherence
  • Business Intelligence
  • Analytical Thinking
  • Data Analysis
  • Project Planning
  • Report Preparation
  • Business Operations Analysis
  • Project Management
  • Excellent interpersonal skills
  • Effective problem solving
  • Process improvement initiatives

References

References available upon request.

Timeline

Senior Administrative Assistant

Fort Bend County
06.2024 - Current

E-COMMERCE BUSINESS ANALYST AND PRODUCT OWNER

MRC Global
05.2022 - 10.2023

BUSINESS INTELLIGENCE - REPORTING BUSINESS ANALYST

Cornerstone Home Lending, Inc
11.2012 - 01.2022

LOAN ORIGINATION HELPDESK

Cornerstone Home Lending, Inc
04.2007 - 01.2012

ASSOCIATE OF ARTS IN MARKETING AND BUSINESS ADMINISTRATION - Business Administration And Management

Brookdale College

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