Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Shannon Williams

Goldsboro,NC

Summary

Professional with experience in medical office administration, prepared for leadership role in healthcare settings. Strong focus on coordinating team efforts and achieving operational efficiency. Skilled in patient scheduling, electronic health records management, and insurance processing. Known for adaptability, reliability, and fostering collaboration in dynamic environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Office Administrator

UNC Multispecialty Care at Goldsboro
12.2023 - Current
  • Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
  • Scheduling appointments for patient consultations, procedures and visits with medical personnel
  • Liaise and coordinate with health care professionals about schedules, patients and any changes
  • Resolve scheduling conflicts as they occur

Patient Service Associate

Duke Raleigh Cancer Center
09.2023 - 12.2023
  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
  • Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
  • Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
  • Coordinate all labs/procedures as requested. Maintain private physician office charts.
  • Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
  • Schedule tests and procedures and complete and distribute ancillary service requisitions.

Patient Scheduling Coordinator

Centervell Home Health
02.2023 - 05.2023
  • Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
  • Scheduling appointments for patient consultations, procedures and visits with medical personnel
  • Liaise and coordinate with health care professionals about schedules, patients and any changes
  • Resolve scheduling conflicts as they occur

Patient Care Coordinator

Pivot Physical Therapy
06.2022 - 02.2023
  • Using data to do analytical tasks and charting tasks related to patient information
  • Communicating with patients about their status and condition through emails, phone and face-to-face conversations
  • Managing patient accounts with contact information, insurance and financial information in a confidential manner
  • Scheduling patient visits and answer questions, including billing and preparation
  • Ensuring services comply with state and federal regulatory requirements

Habilitation Technician

A Caring Heart Case Management Inc
04.2022 - 06.2022
  • Assist client with daily morning routine, bathing dressing, etc
  • Assist client at the day program reaching daily short range goals.
  • Assist client with community based care

Follow-up Specialist

PDS Management Services, LLC
02.2022 - 04.2022
  • Manage the billing or collections for hospitals and physicians, which includes resolving coding issues and reviewing medical claims.
  • Prepares, researches and collects from various contracted health insurance payers.
  • Provides customer service to various healthcare contract customers

Medical Records Clerk

Southern Health Partners, Inc.
10.2020 - 01.2022
  • Preparing patient charts and gathering information and documents from patients
  • Ensuring that the medical records are organized, accurate and complete
  • Creating digital copies of paperwork and storing the records electronically
  • Filing the paperwork and reports of inpatients quickly and accurately
  • Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
  • Transferring data into the facility’s main system database
  • Processing the records for admitting and discharging patients
  • Preparing invoices

Habilitation Technician

Nova IC
09.2019 - 10.2020
  • Work within the group home with I/DD Consumers
  • Assisting clients with daily personal tasks, including bathing and dressing
  • Completing housekeeping tasks such as vacuuming, washing dishes and tidying
  • Helping plan client appointments and organize a schedule
  • Organizing with transportation arrangements to appointments
  • Shopping for groceries and preparing meals that meet specific client dietary needs

Driver Helper

Wee Are The World
09.2018 - 05.2019
  • Transport children and other passengers to and from school
  • Obey all traffic laws
  • Maintain a clean and mechanically sound bus at all times
  • Ensure the safety of all students
  • Verify permissions for children who ride home with friends
  • Assist students with getting on and off the bus as needed
  • Discipline children as needed to maintain a safe environment
  • Perform inspections of the bus before and after each route
  • Attend safety meetings as required

Technical Support Representative

Alorica
04.2018 - 07.2018
  • Adhere to making outbound calls to already existing or new customers, on behalf of United Health Care.
  • Refill medications and administer prior authorizations.
  • Bring over new medication from local pharmacies with permission of the customers.

DSP (Direct Support Professional)

The Arc of North Carolina
01.2017 - 07.2017
  • Assisting clients with daily personal tasks, including bathing and dressing
  • Completing housekeeping tasks such as vacuuming, washing dishes and tidying
  • Helping plan client appointments and organize a schedule
  • Organizing with transportation arrangements to appointments
  • Shopping for groceries and preparing meals that meet specific client dietary needs
  • Encouraging client engagement in social networks and communities

Medical Assistant

Interventional Pain Center PLLC
07.2016 - 10.2016
  • Schedule appointments
  • Obtain blood samples
  • Perform data entry
  • Measure and record vital signs
  • Clean exam rooms
  • Answer phone calls
  • Assist patients to their room
  • Collect patient information to update their EMR and demographics.

Customer Sales Associate

Bed Bath & Beyond
10.2012 - 04.2015
  • Provide outstanding customer service before and after a sale.
  • Maintain high levels of customer satisfaction.
  • Help customers determine their needs then provide proper recommendations to solve their problems.
  • Ask all customers for referrals.
  • Develop strong relationships with customers and look for opportunities to further expand their products.
  • Take full advantage of company training sessions and literature to remain current with product offerings.
  • Keep all store areas clean and organized.

Education

Bachelor's degree - Healthcare Administration

North Carolina Wesleyan University
Rocky Mount, NC
05.2023

Diploma - Medical Assistant

Gwinnett Technical College
Raleigh, NC
10.2016

Diploma - Medical Office Administration

Gwinnett Technical College
Raleigh, NC
10.2014

Diploma - undefined

Southern Wayne High School Dudley
Dudley, NC
06.2008

Skills

  • Office experience
  • Front Desk (5 years)
  • Help Desk
  • Call Center
  • EMR Systems
  • Medical Billing
  • Patient Care
  • Insurance Verification
  • Documentation review
  • Urinalysis (1 year)
  • Schedule management
  • Medical Office Experience (2 years)
  • Microsoft Office (5 years)
  • Medical Receptionist (2 years)
  • Medical terminology
  • Tube Feeding
  • Word (5 years)
  • ICD-10
  • Typing (10 years)
  • Phone Etiquette (5 years)
  • HIPAA
  • Tech Support
  • Medical Terminology (5 years)
  • Medical Records (3 years)
  • Fax (5 years)
  • Medical Scheduling
  • Customer service
  • Customer Service (10 years)
  • Filing (5 years)
  • Administrative Assistant (4 years)
  • Administrative experience
  • Bus Driving
  • Communications (10 years)
  • Powerpoint (5 years)
  • Excel (5 years)
  • Computer operation
  • Computer skills
  • Computer Skills (10 years)
  • Windows Xp (5 years)
  • Vital Signs (3 years)
  • Medical Coding
  • Experience Administering Injections
  • Leadership
  • Data Entry (10 years)
  • Office Administration (3 years)
  • Appointment setting
  • Follow-up skills
  • Managing patient records
  • Chart updates

Certification

  • Driver's License
  • First Aid January 2017 to January 2019
  • CPR/AED August 2016 to August 2018

Timeline

Medical Office Administrator

UNC Multispecialty Care at Goldsboro
12.2023 - Current

Patient Service Associate

Duke Raleigh Cancer Center
09.2023 - 12.2023

Patient Scheduling Coordinator

Centervell Home Health
02.2023 - 05.2023

Patient Care Coordinator

Pivot Physical Therapy
06.2022 - 02.2023

Habilitation Technician

A Caring Heart Case Management Inc
04.2022 - 06.2022

Follow-up Specialist

PDS Management Services, LLC
02.2022 - 04.2022

Medical Records Clerk

Southern Health Partners, Inc.
10.2020 - 01.2022

Habilitation Technician

Nova IC
09.2019 - 10.2020

Driver Helper

Wee Are The World
09.2018 - 05.2019

Technical Support Representative

Alorica
04.2018 - 07.2018

DSP (Direct Support Professional)

The Arc of North Carolina
01.2017 - 07.2017

Medical Assistant

Interventional Pain Center PLLC
07.2016 - 10.2016

Customer Sales Associate

Bed Bath & Beyond
10.2012 - 04.2015

Diploma - Medical Assistant

Gwinnett Technical College

Diploma - Medical Office Administration

Gwinnett Technical College

Diploma - undefined

Southern Wayne High School Dudley

Bachelor's degree - Healthcare Administration

North Carolina Wesleyan University

Additional Information

  • Skills: Vital Signs Phlebotomy CPR/BLS
  • Externship: Foot Print Podiatry Medical Office Administration 2014 Interventional Pain Center, Medical Assistant, 2016

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Shannon Williams