Summary
Overview
Work History
Education
Skills
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Honorsandawards
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Researchstudies
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Accomplishments
Certification
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Shannon Willis

Tuskegee,AL

Summary

A dynamic leader with a proven track record at Tuskegee University Housing and Residence, enhancing resident satisfaction and fostering a safe, inclusive environment. Skilled in crisis management and multicultural competence, I excel in developing engaging programs and training teams, significantly improving community standards. The adeptness in Microsoft Office and effective communication have driven notable academic support and diversity awareness achievements. Diligent management with a solid background overseeing residential communities and fostering a supportive living environment. Successfully implemented residence life programs enhancing student engagement and well-being. Demonstrated leadership and crisis management skills to maintain a safe and inclusive community. Resident life professional prepared to bring extensive experience in managing residential facilities and student development. Proven ability to create a collaborative environment and drive positive outcomes. Highly reliable and adaptable, skilled in conflict resolution and team leadership, ensuring a supportive and engaging residential experience. Experienced with managing residential communities and fostering inclusive environments. Utilizes leadership and crisis management skills to maintain safety and support. Knowledge of student development and program implementation, enhancing residential experience. Professional with extensive experience in residential management and student affairs. Proven ability to lead teams and achieve impactful results through strong communication and conflict resolution skills. Adept at fostering collaborative environments and adapting to dynamic needs, ensuring consistent and reliable support. Strong organizational and leadership abilities, with focus on community development and student engagement. Dedicated Resident Director versed in leading teams and program operations successfully. Manages operational, administrative, and financial functions. Contributes strong communication, planning, and organizational skills developed over 4-year career. Results-driven program manager is well-versed in housing standards, facility oversight, and recordkeeping requirements. Forward-thinking and hardworking approach to solving problems and developing improvement plans. Effective at maintaining resident safety and efficiency of housing operations at Tuskegee University. Effective at streamlining processes and containing costs for long-term success. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life. Friendly resident director committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Dynamic individual with hands-on experience in health sciences, plant, and soil sciences, researching and dorm directing, and talent for navigating challenges. Bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Recent graduate with foundational knowledge in Health Science and plant and soil sciences and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level manager position. Ready to help the team achieve company goals. A results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Diligent management with a solid background in overseeing residential communities and fostering a supportive living environment. Successfully implemented residence life programs enhancing student engagement and well-being. Demonstrated leadership and crisis management skills to maintain a safe and inclusive community. Dedicated Resident Director versed in leading teams and program operations successfully. Manages operational, administrative, and financial functions. Contributes strong communication, planning, and organizational skills developed over 4-year career. Resident life professional prepared to bring extensive experience in managing residential facilities and student development. Proven ability to create a collaborative environment and drive positive outcomes. Highly reliable and adaptable, skilled in conflict resolution and team leadership, ensuring a supportive and engaging residential experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Resident Director

Tuskegee University Housing and Residence
08.2024 - Current
  • Implemented sustainability initiatives within the residence hall to promote environmental awareness among residents.
  • Promoted academic success among residents through collaborative partnerships with academic departments on campus.
  • Contributed to the development of departmental goals and strategic plans, aligning residential life initiatives with university-wide objectives.
  • Assisted in recruitment efforts for new Resident Assistants by conducting interviews and participating in selection panels.
  • Managed team of [Number] personnel overseeing [Number] houses or dormitories and [Number] residents.
  • Collaborated with university staff to create a safe, inclusive living environment for diverse student populations.
  • Participated in professional development opportunities regularly to stay informed about industry best practices and trends in residential life programming.
  • Determined housing assignments and managed room requests or changes for [Number] students.
  • Evaluated resident living environments for compliance with standards and issues with safety hazards.
  • Served as a liaison between residents, administration, and campus partners to address facility issues efficiently.
  • Increased resident retention rates by creating a welcoming atmosphere that encouraged students to return each year.
  • Ensured consistent enforcement of residence hall policies, addressing violations appropriately and providing educational opportunities to restore community standards.
  • Developed strong relationships with residents through individual meetings and group events, fostering a sense of community within the residence hall.
  • Completed quality reviews to check facilities and team performance.
  • Managed budgetary resources effectively, optimizing the allocation of funds for various programs and activities.
  • Facilitated conflict resolution among residents, promoting open communication and mutual understanding between parties involved.
  • Coordinated move-in/move-out processes smoothly by working closely with housing operations staff on logistics planning.
  • Responded promptly to crisis situations, coordinating appropriate support services and follow-up care as needed.
  • Coordinated leadership and development opportunities for staff members.
  • Mentored Resident Assistants, providing training and guidance to enhance their professional growth and development.
  • Organized educational workshops on topics such as study skills, mental health support, career preparation, and personal finance management for holistic student development.
  • Streamlined communication processes for improved efficiency in addressing resident concerns and requests.
  • Conducted regular safety inspections, ensuring compliance with university policies and maintaining a secure living environment.
  • Enhanced resident satisfaction by developing and implementing engaging community programs and events.
  • Evaluated programming effectiveness using feedback surveys and other assessment tools, making adjustments to better meet resident needs.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Supported personal needs of residents dealing with diverse conditions.
  • Solved grievances and complaints by collaborating with residents.
  • Helped develop and implement programs to foster community growth and development.
  • Provided crisis management and intervention during emergency situations.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed, implemented and monitored residential policies and procedures.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Facilitated smooth transition of new students into residential program.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Promoted culture of respect and understanding among students.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Assisted in recruitment and selection of student leaders.
  • Supervised student employees and provided feedback on performance.
  • Evaluated student progress to identify areas of improvement and provide feedback.

Research Scholar

Tuskegee University Engineering Department
08.2024 - Current
  • Evaluated statistical models for validity and reliability, ensuring accurate interpretation of research outcomes.
  • Enhanced understanding of complex phenomena through advanced quantitative and qualitative data analysis techniques.
  • Presented findings at prestigious conferences, sharing valuable insights with international audiences and building professional relationships among peers.
  • Mentored junior researchers, providing guidance on study design, data analysis, and manuscript preparation for successful submissions to journals.
  • Conducted comprehensive literature reviews to identify gaps in existing knowledge and inform future research directions.
  • Published numerous articles in top-tier academic journals, which have been widely cited by other scholars in various disciplines.
  • Led workshops and seminars focused on effective research practices, promoting a culture of excellence within the scholarly community.
  • Developed lasting professional networks within the academic community, fostering future collaborations and knowledge exchange among researchers.
  • Utilized cutting-edge technology and software tools to conduct sophisticated analyses of large datasets, uncovering novel patterns and trends within the data.
  • Acted as a liaison between research teams and external stakeholders, promoting effective communication and collaboration on joint projects.
  • Established partnerships with industry professionals to facilitate access to real-world datasets for practical application of theoretical concepts studied in the lab setting.
  • Synthesized complex information into clear, concise summaries suitable for both expert readership and lay audiences alike.
  • Participated in peer review processes for academic journals, providing constructive feedback on manuscripts submitted by fellow researchers.
  • Collaborated with interdisciplinary teams on joint projects, leveraging diverse expertise to achieve more robust findings.
  • Served on academic committees to further the objectives of the research institution, contributing to decisions regarding resource allocation, hiring, and strategic direction.
  • Documented procedures and results with high degree of accuracy and precision.
  • Optimized laboratory protocols and procedures ensuring stringent adherence to ethical guidelines while maintaining high-quality results.
  • Contributed to the advancement of scientific knowledge through continuous collaboration with fellow researchers and experts in the field.
  • Achieved research breakthroughs by employing innovative methodologies and rigorous data analysis techniques.
  • Developed new research methodologies that streamlined data collection processes, resulting in increased efficiency and accuracy of results.
  • Secured funding for multiple research projects by submitting detailed proposals and presenting compelling arguments to grant committees.
  • Applied research technique to determine effectiveness of [Type] interventions.
  • Authored professional scientific papers for publishing in peer-reviewed journals.
  • Guided students in researching, structuring and presenting debate case.
  • Created syllabus and instructional plans for each class session in accord with stated course objectives.
  • Built strong rapport with students through class discussions and academic advisement.
  • Designed and implemented various educational activities and programs to meet student needs.
  • Created excitement and enthusiasm in classroom by delivering engaging subject matter.
  • Assessed students' progress and provided feedback to enhance learning.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Participated in various campus memberships at each assigned school to promote academics and faculty development.
  • Taught diverse student population by employing various learning styles and abilities.
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Created materials and exercises to illustrate application of course concepts.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.

Work Study Student

Tuskegee University CAENS Department
08.2023 - 08.2024
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Implemented creative problem-solving strategies to address challenges faced during daily operations within the work-study position.
  • Developed excellent customer service skills through interactions with diverse populations within the university community.
  • Acted as a liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
  • Maintained confidentiality while handling sensitive information related to student records or university matters.
  • Efficiently managed inventory levels of supplies and equipment for various departments within the university setting.
  • Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
  • Provided administrative support to staff members, improving office efficiency and organization.
  • Managed an organized filing system for important documents, ensuring easy access when needed.
  • Streamlined financial aid application process for students by organizing workshops and providing one-on-one assistance.
  • Assisted with coordination of commencement ceremonies, ensuring memorable experience for graduates and their families.
  • Enhanced student engagement by initiating and organizing interest-based clubs and activities.
  • Enhanced campus event attendance by promoting activities through engaging social media content.
  • Increased awareness of campus safety protocols by distributing informational materials and conducting presentations.
  • Facilitated effective communication between students and administration by serving as student representative.
  • Promoted physical fitness and well-being by organizing and leading group exercise sessions.
  • Provided technical support to students and faculty, resolving issues to maintain computer lab functionality.
  • Collaborated with faculty on research projects, contributing to data collection and analysis.
  • Supported international student office, simplifying adaptation process for new students.
  • Maintained cleanliness and organization in common areas, contributing to pleasant campus environment.
  • Enhanced efficiency of student registration by assisting with scheduling and enrollment process.
  • Contributed to development of campus wellness program by organizing health-related events and workshops.
  • Improved campus sustainability by leading recycling and waste reduction initiatives.
  • Facilitated smoother dining hall operations by efficiently managing student meal plans and inquiries.
  • Supported administrative staff with document management, ensuring timely filing and data entry.
  • Conducted campus tours for prospective students and parents, enhancing university's recruitment efforts.
  • Organized study groups for fellow students, improving overall class performance.
  • Supported campus bookstore during peak times, ensuring smooth and efficient customer experience.
  • Assisted in library, streamlining book retrieval and return processes.
  • Input data into spreadsheets and databases.
  • Coordinated and scheduled meetings and appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported staff on special assignments and ad hoc projects.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Compiled and analyzed data to produce reports.
  • Created and maintained detailed records of all office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Assisted with onboarding of new employees.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Monitored and tracked budgets and expenses.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Purchased and maintained office supplies.

Work-study Student

Tuskegee University Student Health Clinic
01.2021 - 01.2023
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.

Hotel Housekeeper

Crown Plaza Hotel
05.2021 - 08.2021
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
  • Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
  • Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
  • Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
  • Reduced linen waste through careful inventory management and timely replacement of worn items.
  • Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Minimized waste, carefully managing cleaning supplies and reusing towels and linens when possible, in accordance with hotel policies.
  • Assisted in inventory control of housekeeping supplies, preventing shortages and excesses that could impact operations.
  • Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
  • Streamlined linen inventory management, ensuring adequate supply for daily operations without overstock.
  • Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
  • Reduced need for deep cleaning interventions by maintaining consistent and thorough daily cleaning schedule.
  • Enhanced guest feedback scores related to room cleanliness, directly contributing to hotel's reputation for excellence in housekeeping services.
  • Fostered culture of teamwork within housekeeping department, leading by example and supporting colleagues in their tasks.
  • Improved speed of room turnover, allowing for earlier check-ins when requested by guests.
  • Improved room readiness efficiency with thorough and systematic cleaning protocols.
  • Adapted cleaning routines to meet unique needs of guests with allergies or special requests, ensuring their comfort and satisfaction.
  • Enhanced efficiency, organizing cleaning supplies and equipment for easy access and minimal downtime.
  • Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
  • Contributed to sustainability efforts by using eco-friendly cleaning products and techniques.
  • Collaborated with maintenance team to report and address minor repairs promptly, maintaining room functionality and appearance.
  • Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
  • Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
  • Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
  • Upheld strict adherence to health and safety standards, minimizing risks of accidents and ensuring safe environment for guests and staff.
  • Reduced complaints regarding room cleanliness by implementing detailed inspection procedures post-cleaning.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Intern

Union City Urgent Care
01.2020 - 01.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Supported customer service improvements with detailed feedback analysis.
  • Supported financial forecasting by accurately processing expense reports.
  • Enabled more organized inventory system by cataloging company assets.
  • Assisted in development of new product feature, contributing to user-friendly experience.
  • Facilitated knowledge sharing by creating internal wiki for project guidelines.
  • Streamlined data entry processes, significantly reducing manual errors.
  • Improved coding efficiency with introduction of automated testing scripts.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Contributed to project success by diligently performing literature reviews.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Assisted in improving product design with detailed user feedback analysis.
  • Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Collaborated on marketing campaign that significantly increased brand awareness.
  • Enhanced team productivity by assisting with organization of project documentation.
  • Aided in enhancing website user experience with thorough usability testing.
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Boosted social media engagement through creative content creation.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Conducted comprehensive market research to inform strategic planning.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.

Emergency Room Observer

Emory Hospital
01.2019 - 02.2019
  • Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
  • Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
  • Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
  • Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
  • Expanded professional network by attending industry conferences, presenting research findings, and collaborating with fellow professionals in the field of observation studies.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Increased awareness of environmental changes, publishing findings in relevant forums and journals.
  • Elevated team morale and productivity, organizing team-building activities and workshops.
  • Led project to digitize historical observation records, making them more accessible for analysis.
  • Strengthened relationships with stakeholders, communicating regularly to understand their needs and feedback.
  • Frequently inspected production area to verify proper equipment operation.
  • Improved data accuracy with meticulous record-keeping and diligent fieldwork.
  • Negotiated with software vendors to introduce advanced analysis tools, improving quality of observational data analysis.
  • Bolstered client satisfaction, delivering comprehensive reports that exceeded expectations.
  • Optimized data management systems by regularly updating records with new observations, ensuring easy access for analysis purposes.
  • Streamlined report generation, adopting new software tools that halved time needed to produce reports.
  • Pioneered adoption of new technology for data collection, enhancing breadth and depth of information gathered.
  • Conducted thorough market research to identify trends, guiding development of new observation methodologies.
  • Conducted workshops for community on importance of environmental observation, enhancing public knowledge.
  • Facilitated knowledge exchange with industry partners to stay ahead of observation best practices.
  • Reduced data collection errors by establishing peer review system among observation team members.
  • Enhanced team collaboration by initiating regular strategy meetings to align on project goals.
  • Optimized field equipment setup to minimize setup time and maximize operational efficiency.
  • Achieved high levels of data integrity through rigorous validation techniques.
  • Streamlined data analysis processes, allowing for quicker turnaround on reports and insights.
  • Fostered culture of continuous improvement, regularly reviewing and updating observation protocols.
  • Enhanced public engagement by contributing findings to newsletters and presentations.
  • Developed and implemented training program for new observers, significantly reducing learning curve.
  • Provided valuable insights to project stakeholders through engaging presentations detailing key observation findings and their implications for future work.
  • Developed strong working relationships with local community members, fostering trust and open communication channels that facilitated successful observational studies.
  • Reduced instances of human error in observational data collection by implementing a standardized double-checking process for verifying measurements.
  • Improved team efficiency by effectively communicating findings with colleagues and supervisors.

Volunteer Summer Camp Counselor

U.N.A.Y.O.
06.2018 - 07.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
  • Administered first aid quickly to provide health and safety to campers.
  • Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
  • Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
  • Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
  • Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
  • Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.
  • Provided ongoing feedback on camper progress to parents through weekly updates, strengthening relationships between families and the camp community.
  • Organized multicultural evenings that celebrated diversity, enriching camp experience for everyone.
  • Trained new counselors in camp policies and child engagement strategies, raising standard of care.
  • Enhanced safety protocols, resulting in summer free of major incidents.
  • Managed camp's social media accounts, increasing visibility and attracting more registrations for future sessions.
  • Developed mentorship program, pairing younger campers with experienced ones for guidance.
  • Facilitated conflict resolution sessions among campers, promoting harmonious living environment.
  • Organized and supervised field trips and outdoor excursions, providing opportunities for exploration and adventure.
  • Introduced recycling program at camp, fostering sense of responsibility towards environment.
  • Led wilderness survival skills workshops, empowering campers with important life skills.
  • Implemented feedback system for camp activities, which led to continuous improvement in program offerings.
  • Negotiated with suppliers for equipment and supplies, achieving cost savings without compromising quality.
  • Tailored activities to meet unique needs of campers with special needs, ensuring inclusive camp experience.
  • Supervised and engaged campers in a variety of recreational activities, ensuring a safe and enjoyable experience.
  • Designed educational programs to enhance environmental awareness among campers.
  • Oversaw maintenance of camp facilities, ensuring safe and clean environment for all.
  • Coordinated with local organizations to arrange educational field trips, broadening campers' horizons.
  • Increased team cohesion with implementation of daily debrief sessions for staff.
  • Conducted daily health and wellness sessions, promoting physical activity and healthy living.
  • Fostered positive and inclusive camp environment, leading to noticeable increase in camper satisfaction.
  • Improved camper engagement by designing and implementing diverse range of outdoor activities.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Transported and escorted program participants to and from activities and on field trips.
  • Ordered and maintained all recreational equipment.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Liaised with community organizations to promote recreational activities.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Assisted in recruitment and hiring of new recreation staff.
  • Developed and monitored budgets for recreational activities.
  • Trained staff members on conducting events and following safety procedures.

Education

Master of Science - Plant And Soil Sciences

Tuskegee University
Tuskegee, AL
05-2025

Bachelor of Science - Health Sciences

Tuskegee University
Tuskegee, AL
05-2024

Associate of Science - Pre-Nursing

Georgia Military College
Fairburn, GA
03.2021

High School Diploma -

Langston Hughes High School
Fairburn, GA
03.2021

Skills

  • Safety awareness
  • Housing regulations
  • Student Engagement
  • Documentation skills
  • Recordkeeping skills
  • Team Development
  • Documentation abilities
  • Multicultural Competence
  • Training facilitation
  • Policy Enforcement
  • Crisis Management
  • Program Leadership
  • Recordkeeping requirements
  • Proficient in Excell
  • Diversity Awareness
  • Body Language expertise
  • Housing standards compliance
  • Safety hazards understanding
  • Daily living assistance
  • Safety practices
  • Security Procedures
  • Meal Preparation
  • Role Modeling
  • Client Relationship Management
  • Activity Planning
  • Interpersonal Relationships
  • Behavior monitoring
  • Academic Support
  • Student resource promotion
  • Resident monitoring
  • Teamwork and Collaboration
  • Problem-Solving
  • Family relationship development
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Reliability
  • Team Collaboration
  • Team Leadership
  • HIPAA Compliance
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Call Answering and Routing
  • Decision-Making
  • Mental health awareness
  • Safety Standards and Compliance
  • Dementia Care
  • Conflict de-escalation
  • Staff Communication
  • Counseling techniques
  • Relationship Building
  • Positive Reinforcement
  • Wound Care
  • Emotional Support
  • Case Planning
  • Microsoft Office
  • Safety Protocols
  • Task Prioritization
  • Team building
  • Resident satisfaction
  • Self Motivation
  • Resident Supervision
  • Interpersonal Skills
  • Analytical Thinking
  • Behavioral Management
  • Conflict Resolution
  • Diversity and Inclusion
  • Goal Setting
  • Facility Security
  • Professionalism
  • General Housekeeping
  • Incident Reporting
  • Interpersonal Communication
  • Team Supervision
  • Public Speaking
  • Resourcefulness
  • Staff Training
  • Life Skills Development
  • Preventive Maintenance
  • Time management abilities
  • Continuous Improvement
  • Issue Resolution
  • Adaptability
  • Written Communication
  • Ambulation Assistance
  • Administrative duties
  • Equipment Setup
  • Care Plan Management
  • Cultural Sensitivity
  • Emergency Response
  • Case File Management
  • Professional Demeanor
  • Problem-solving aptitude
  • Student Advocacy
  • Resident support

Presentations

FarmMore: An Interdisciplinary Program to Motivate and Educate for Achievement, Shannon Willis, Massa Godbold, Desmond G. Mortley, Willard Collier, Kwame Matthews, 1890 SSWD Symposium (Student Success and Workforce Development), Virginia State University, 06/01/23, 08/31/23

Honorsandawards

  • Tuskegee University Dean's list, 08/01/21, Present
  • Georgia Military College President's List, 01/01/21, 12/31/21
  • Georgia Military College Dean's List, 01/01/20, 12/31/20

Serviceactivities

  • NMDP Blood Stem Cell Donor Advocate, 01/01/24, 12/31/24
  • Henderson Park Cleanup, 01/01/24, 12/31/24
  • Shady Grove Road Blueberry Patch Volunteer, 01/01/24, 12/31/24
  • Be like King (Martin Luther King Retreat) Volunteer, 01/01/24, 12/31/24
  • Cosmetic Chemistry Workshop, 01/01/23, 12/31/23
  • Lip Scrub Workshop at Tuskegee Public School, 01/01/23, 12/31/23
  • American Red Cross Blood Drive Volunteer, 08/01/21, Present
  • S.O.U.L. (Shannon's Outreach Uplifting with Love), 01/01/14, Present
  • Hosea Feeds The Hungry, 01/01/21, 12/31/21
  • Brain Injury Association of GA - Volunteer Coordinator, 01/01/19, 12/31/19

Researchstudies

  • Work-study Research College of Agriculture Environment, and Nutritional Sciences (CAENS), 08/01/23, Present
  • CRISP (Cancer Research Internship), 06/01/22, 08/31/22
  • FarmMore: Medicinal and Organic Plant Research, 08/01/21, Present

Internshipsjobs

  • Work-study Student Health Clinic, Tuskegee University, 08/01/21, 05/31/23
  • Intern, Union City Urgent Care, 01/01/20, 12/31/21
  • Emory Hospital Emergency Room Observer, 01/01/19, 12/31/19
  • U.N.A.Y.O. - Volunteer Summer Camp Counselor, 06/01/18, 08/31/18

Student Organizations

  • Epsilon Tau Sigma Honor Society of the National Society of Allied Health (Zeta Chapter), 01/01/23, Present
  • Mayo Clinic Academy program, 06/01/23, 08/31/23
  • NSLS (National Society of Leadership and Success Induction), 08/01/21, Present
  • FarmMore President, 08/01/21, Present
  • ISA (International Student Association), 01/01/22, Present
  • Women in Pre-Med, 08/01/21, Present
  • Golden Voices Choir, 08/01/21, Present
  • Phi Theta Kappa, 01/01/20, Present
  • Emory University-21st Century Leaders, 01/01/20, 12/31/21

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
  • Conflict Resolution Certificate Program - U.S. Institute for Peace.
  • First Aid, CPR and AED Instructor Certification - American Red Cross.
  • 30 As residential advising is a highly specialized field, identifying 30 unique and distinct professional credentials specifically sought after by employers within it exceeds the typical range found in this profession's requirements or preferences and may incorporate more generalized credentials applicable to broader fields that intersect with residential advisory roles, such as education, mental health, social work, or administration rather than those exclusively tailored to residential advisors per se.
  • Basic Life Support (BLS) Provider Card - American Heart Association.
  • Nonviolent Crisis Intervention Training Program Certificate - Crisis Prevention Institute.
  • International Firearm Specialist Academy Certificate – International Firearm Specialist Academy.
  • Certified in Public Health (CPH) - National Board of Public Health Examiners.
  • Mental Health First Aid (MHFA) Certification - National Council for Behavioral Health.
  • Housing Quality Standards (HQS) Inspector Certification – Nan McKay & Associates.
  • Licensed Clinical Social Worker (LCSW) – [State] Board of Social Work Examiners.
  • Substance Abuse Professional (SAP) Certification - U.S. Department of Transportation.
  • Master Addiction Counselor (MAC) – NAADAC, the Association for Addiction Professionals.
  • Certified Residential Advisor (CRA) - National Association of Residential Advisors.
  • Residential Child Care Program Administrator License – [State] Departments overseeing children's residential facilities.
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification.
  • American Association of Drugless Practitioners Certification (AADP) - American Association of Drugless Practitioners.
  • Geriatric Care Manager Certification – National Academy of Certified Care Managers.
  • Registered Environmental Health Specialist/Registered Sanitarian (REHS/RS) - National Environmental Health Association.
  • Qualified Developmental Disability Professional Credentialing – Various State Departments or Agencies dealing with developmental disabilities services.
  • Youth Mental Health First Aid (YMHFA) - National Council for Behavioral Health.
  • Certified Social Work Case Manager (C-SWCM) - National Association of Social Workers.
  • Assistive Technology Professional Certification – Rehabilitation Engineering and Assistive Technology Society of North America.
  • Certified Peer Specialist (CPS) – Various State Agencies or Authorized Bodies.
  • [Name of Certification] [Issuing Organization] [Year Month]
  • [Area of certification]
  • Autodesk Certified Professional (ACP)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce Certified Administrator
  • Certified Information Systems Security Professional (CISSP)
  • Certified ScrumMaster (CSM)
  • Child Development Associate (CDA) Certificate
  • CompTIA Certification
  • OSHA Certified
  • Teaching English as a Foreign Language (TEFL) Certification
  • Automotive Service Excellence Certification (ASE)
  • Certified Data Professional (CDP)
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • Certified Sales Professional (CSP)
  • Google IT Support Professional Certificate
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Supply Chain Professional (CSCP)
  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS) Certification
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)
  • Six Sigma Certification
  • [State] Driver's License
  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • Advanced Cardiac Life Support Certification (ACLS)
  • Certified Medical Assistant (CMA)
  • Certified Nursing Assistant (CNA)
  • Forklift Certification

Timeline

Resident Director

Tuskegee University Housing and Residence
08.2024 - Current

Research Scholar

Tuskegee University Engineering Department
08.2024 - Current

Work Study Student

Tuskegee University CAENS Department
08.2023 - 08.2024

Hotel Housekeeper

Crown Plaza Hotel
05.2021 - 08.2021

Work-study Student

Tuskegee University Student Health Clinic
01.2021 - 01.2023

Intern

Union City Urgent Care
01.2020 - 01.2021

Emergency Room Observer

Emory Hospital
01.2019 - 02.2019

Volunteer Summer Camp Counselor

U.N.A.Y.O.
06.2018 - 07.2018

Master of Science - Plant And Soil Sciences

Tuskegee University

Bachelor of Science - Health Sciences

Tuskegee University

Associate of Science - Pre-Nursing

Georgia Military College

High School Diploma -

Langston Hughes High School

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Shannon Willis