Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Willis

Gilmer

Summary

Adept at fostering cross-functional collaboration and spearheading project management initiatives, I significantly enhanced operational efficiency at Highpoint Industries. My expertise in logistics management and ability to mentor teams have consistently resulted in surpassing project goals and strengthening client relations, demonstrating a proven track record of driving productivity and compliance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operation Admin

Highpoint Industries
06.2024 - 02.2025
  • Coached team members in best practices for requirements gathering, scoping projects, and managing expectations effectively.
  • Established effective working relationships with external vendors/partners to ensure seamless delivery of integrated solutions/services during iterationsprojects.
  • Implemented streamlined reporting systems to track progress, ensure transparency, and inform decision-making processes.
  • Conducted thorough retrospective analysis after each iteration/project completion to identify lessons learned and opportunities for continuous improvement.
  • Liaised between business units and technical teams to translate functional requirements into actionable tasks/activities while mitigating potential roadblocks.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Communicated project updates to stakeholders at all levels.
  • Partnered with project team members to identify and quickly address problems.
  • Wrote, updated and maintained project documentation.

New Site Development Manager’s Assistant

Mayday Tower
02.2023 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Performed research to collect and record industry data.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.

Construction Manager’s Assistant

Highpoint Industries
01.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Performed research to collect and record industry data.

Barn Manager/Horse Trainer

M&M Ranch
03.2015 - 11.2021
  • Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
  • Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
  • Monitored overall health and well-being of 10-16 horses, paying attention to signs of concern.
  • Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
  • Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
  • Sourced high-quality feed supplies at competitive prices, contributing to healthy horses and reduced costs.
  • Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
  • Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
  • Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
  • Collaborated with trainers in designing individualized exercise programs tailored to each horse''s specific needs.
  • Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
  • Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
  • Assisted in hosting equestrian events at the facility by coordinating logistics such as venue setup, participant registration, hospitality services delivery among others.
  • Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
  • Reduced horse-related injuries by establishing safety protocols for staff and visitors.
  • Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
  • Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
  • Actively promoted the barn''s services through social media platforms, community outreach efforts, and networking with industry professionals.
  • Trained and supervised 5-8 barn workers in animal care procedures, maintenance duties and safety precautions.
  • Developed a strong team culture through regular communication, feedback, and staff development opportunities.
  • Oversaw training programs for both horses and riders, ensuring consistent progress towards goals.
  • Negotiated favorable terms with suppliers, securing high-quality feed and supplies at cost-effective rates.
  • Enhanced security measures, installing state-of-the-art surveillance system to monitor barn areas.
  • Developed and executed emergency response plans, ensuring swift action in event of health or safety incidents.
  • Implemented innovative pasture management techniques, improving grass quality and availability for grazing.
  • Coordinated with horse owners to ensure their expectations and needs were consistently met or exceeded.
  • Maintained pristine barn conditions, implementing rigorous cleaning and disinfection schedule.
  • Enhanced horse performance, providing tailored training sessions based on individual horse needs and capabilities.
  • Streamlined barn operations and reduced feed waste with implementation of efficient inventory management system.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

88M/Transportation Specialist

US Army
01.1999 - 02.2002
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
  • Enhanced transportation efficiency by optimizing route planning and scheduling.
  • Worked with service providers to resolve issues and correct delays.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department.
  • Led response to unexpected disruptions, minimizing impact on delivery schedules.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from all team members.
  • Coordinated with maintenance teams to ensure all vehicles were in peak operational condition, minimizing downtime.
  • Conducted regular meetings with team members to discuss performance and address any issues.
  • Conducted comprehensive safety audits to ensure compliance with transport regulations, significantly reducing risk of accidents.
  • Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
  • Read maps to plan routes and reported delays or accidents.
  • Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.

Education

High School Diploma -

Valhalla High Scholl
El Cajon, CA
06.1996

Skills

  • Coaching and mentoring
  • Cross-functional team coordination
  • Requirements analysis
  • Planning and scheduling
  • Team collaboration
  • Project planning and development
  • Verbal and written communication
  • Project tracking
  • Relationship building
  • Customer relations
  • Advanced problem solving
  • Project scheduling
  • Stakeholder communications
  • Client relations
  • Work flow planning
  • Processes and procedures
  • Schedule management
  • Project management
  • Conflict management
  • Document management
  • Data analysis
  • Productivity improvement
  • Compliance monitoring
  • Team bonding
  • Performance improvements
  • Client rapport
  • Data review
  • Commercial construction experience
  • Construction management
  • Logistics management
  • Progress reporting
  • Customer relations specialist
  • Cross-functional collaboration
  • Systems installation, configuration, and upgrading
  • Disaster recovery methodologies

Certification

Class A CDL

CPR/First Aid

OSHA 30

Crane Rigging/Hand Signals

RF Awareness

Capstan Hoist

HAZCOM

Timeline

Operation Admin

Highpoint Industries
06.2024 - 02.2025

New Site Development Manager’s Assistant

Mayday Tower
02.2023 - 06.2024

Construction Manager’s Assistant

Highpoint Industries
01.2022 - 06.2023

Barn Manager/Horse Trainer

M&M Ranch
03.2015 - 11.2021

88M/Transportation Specialist

US Army
01.1999 - 02.2002

High School Diploma -

Valhalla High Scholl

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Shannon Willis